> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Teams Pay-As-You-Go Calling for Resource Accounts

> Activate Microsoft Communication Credits for Teams Resource Accounts (Auto Attendants, Call Queues) ahead of the Nov 1, 2025 outbound calling licensing change.

## Microsoft Teams – Enabling Pay-As-You-Go Calling for Resource Accounts

<Note>
  Important: Microsoft Licensing Change – Effective November 1, 2025

  Microsoft has announced that starting

  November 1, 2025

  , Resource Accounts (such as Auto Attendants and Call Queues)

  will no longer be able to make outbound calls

  without activating

  Communication Credits

  .

  To activate Communication Credits, you need at least

  1 Teams Phone Pay-As-You-Go Calling Plan

  license on the tenant.

  Note:

  Direct Routing numbers are

  not

  affected by this licensing change. This only applies to Calling Plan customers.
</Note>

<Tip>
  You do NOT need a license for every user.

  Microsoft requires just

  1 license per tenant

  to enable this functionality.
</Tip>

**Official Microsoft Reference:** [Teams Phone Extensibility – Outbound Call Prerequisites](https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/tpe/teams-phone-extensibility-connectivity-cost#outbound-call-prerequisites)

**Who Is Affected?**

* Tenants using **Microsoft Calling Plans** assigned to Teams Resource Accounts (Auto Attendants, Call Queues)
* Any Resource Account making **outbound PSTN calls** after November 1, 2025
* **Not affected:** Tenants using Direct Routing or Operator Connect (check with your carrier for Operator Connect)

**What You Need to Do**

Purchase **1 license** of **Teams Phone with Pay-As-You-Go Calling** for the tenant, then enable Pay-As-You-Go billing on that subscription.

There are two plans available:

* **Zone 1 – US** (for domestic US customers)
* **Zone 2 – International** (for international customers)

### How To

<Steps>
  <Step title="Purchase the License">
    1. Log in to the **Microsoft 365 Admin Center** at [admin.microsoft.com](https://admin.microsoft.com).
    2. In the left navigation, go to **Billing > Purchase services** (or **Marketplace > All Products**).
    3. Search for **"Teams Phone with pay-as-you-go calling"**.
    4. Select the appropriate zone:

    * **Country Zone 1 – US** for US-based tenants
    * **Country Zone 2** for international tenants

    5. Purchase **1 license** (you only need one for the entire tenant).
  </Step>

  <Step title="Open the Subscription Details">
    1. In the **Microsoft 365 Admin Center**, go to **Billing > Your products**.
    2. Locate **Teams Phone with pay-as-you-go calling (country zone 1 – US)** (or your applicable zone).
    3. Click **Details** to open the subscription management page.

    <Frame>
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/thread/images/bf293701-xAfa9wu0" alt="Teams Phone pay-as-you-go subscription details page" />
    </Frame>
  </Step>

  <Step title="Enable Pay-As-You-Go Services">
    1. Scroll down on the subscription details page to find the section titled **"Pay-as-you-go services"**.
    2. You will see a table listing:

    * **Product name:** Phone services consumption
    * **Status:** Off (or On)

    3. If Status shows **"Off"** — click on it to toggle it **On**.
    4. Confirm the change when prompted.

    <Frame>
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/thread/images/691e6190-79BNJMXu" alt="Pay-as-you-go services toggle for Phone services consumption" />
    </Frame>
  </Step>

  <Step title="Verify & Monitor">
    * Once enabled, the **Status** column should show **"On"** for Phone services consumption.
    * You can click **"Manage costs"** to set a spending limit or review usage.
    * Use **"See Teams call history for your organization"** to monitor call activity.
  </Step>
</Steps>

<Note>
  Propagation Time

  Please allow 12–24 hours

  for this change to fully propagate across the tenant. Resource Account outbound calling may not work immediately after enabling — this is expected.
</Note>

Additional Resources

* [Microsoft: Pay-As-You-Go Calling Plan](https://learn.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365#pay-as-you-go-calling-plan)
* [Microsoft: Set up Communications Credits](https://learn.microsoft.com/en-us/microsoftteams/set-up-communications-credits-for-your-organization)
* [Microsoft: Enable pay-as-you-go services](https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/manage-pay-as-you-go-services)
* [Microsoft: Assign Teams add-on licenses](https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/assign-teams-add-on-licenses)


## Related topics

- [Answer overflow & after-hours calls](/ai-agents/voice-ai-setup-phase-2-overflow-after-hours.md)
- [Set Up the Autotask PSA Ticketing Integration](/integrations/creating-a-autotask-api-user.md)
- [Enable Thread Chat & Timepad Insights in Autotask](/integrations/how-to-enable-chat-and-timepad-insights-in-autotask.md)