> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with Magic Analytics

> Get started with Magic Analytics in Thread: access dashboards, apply filters, read refresh timestamps, and use Dashboard Agent to explore service data.

Magic Analytics is your reporting experience inside Thread. It brings your service desk metrics and the impact of Thread's AI products together in one place, so you can see the value you're getting and where to focus next.

## Accessing Magic Analytics

To access Magic Analytics, go to **Thread admin → General → Analytics**. It's an admin-area feature — available to workspace admins and team admins where Magic Analytics is enabled. From there, you can open any dashboard and use the [Dashboard Agent](/analytics/dashboard-agent) to dig deeper into your data.

## How it's organized

1. **Dashboards** — pre-built views for each product area including ROI Value Realization, Assistive AI Accuracy, Triage Agent Summary, Messenger (Chat), Voice AI Summary, and Service Team Performance & AI Usage. Open a dashboard, apply filters, review your results, and use the **Dashboard Agent** by selecting the Magic Analytics chat bubble in the bottom-right corner of the dashboard.
2. **Topics** — the curated data areas you're allowed to explore. See [*Topics you can explore*](/analytics/topics-you-can-explore).
3. **Dashboard Agent** — ask questions in plain English and get answers and charts back. Available on the **AI Pro** plan. See [Dashboard Agent](/analytics/dashboard-agent).

## Reading the data correctly

| What                  | Detail                                                                                                                                                                     |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Refresh cadence       | Data updates on a daily cycle — Magic Analytics is effectively about a day behind, not real-time.                                                                          |
| "Query ran" timestamp | Each tile shows when its data last ran, so you always know how current it is. Hover over a tile and click the three dots to see the timestamp for when the query last ran. |
| Large dataset         | Apply filters, such as date range and available source or board, to explore and slice your data more effectively.                                                          |
| Your data only        | You always see only your organization's data.                                                                                                                              |

<Note>
  Before relying on the numbers, review [*Things to know & gotchas*](/analytics/things-to-know-and-gotchas). It explains data freshness, pre-aggregated topics, Assistive AI override attribution, and why results may differ from your PSA.
</Note>

## Acting on a dashboard or tile

Hover over any tile and click the **⋮** (three dots) in the top-right corner to:

* **Ask a follow up question** (Dashboard Agent — AI Pro)
* **Download…** the tile's data or image
* **Alert…** when results meet a condition
* **Schedule delivery…** on a recurring cadence

You can also download or schedule a whole dashboard from the dashboard's own menu. See [*Downloading, alerts & scheduling*](/analytics/downloading-alerts-scheduling).

<Note>
  See **Assistive AI** and **UI & UX** updates in the [changelog](/changelog/q3-2026).
</Note>

## Skills that use this

Turn analytics into narratives your team and clients can act on.

<CardGroup cols={2}>
  <Card title="Weekly Ops Report" icon="chart-line" href="/skill-library/reporting-and-analytics/weekly-ops-report">
    A leadership-ready weekly operations summary.
  </Card>

  <Card title="SLA Analytics" icon="gauge-high" href="/skill-library/reporting-and-analytics/sla-analytics">
    Track and explain SLA performance.
  </Card>

  <Card title="Automation ROI Report" icon="piggy-bank" href="/skill-library/reporting-and-analytics/automation-roi-report">
    Quantify the impact of your AI and automation.
  </Card>

  <Card title="Browse reporting skills" icon="sparkles" href="/skill-library/reporting-and-analytics/overview">
    Every reporting and analytics skill.
  </Card>
</CardGroup>

## Getting help

If a number looks wrong or a dashboard isn't loading, contact [*Thread Help*](https://help.getthread.com). When reporting an issue, include the **dashboard name**, the **filters** you had set, and the **"Query ran…"** timestamp shown on the tile.


## Related topics

- [Prove the outcomes with Magic Analytics](/start-here/roles/msp-owner-leadership/outcomes-and-analytics.md)
- [Run QBRs with Magic Analytics and the Dashboard Agent](/start-here/roles/csm-account-manager/qbrs-and-reporting.md)
- [Getting Started with Magic Recap](/assistive-ai/magic-recap.md)