> ## Documentation Index > Fetch the complete documentation index at: https://docs.getthread.com/llms.txt > Use this file to discover all available pages before exploring further. # Magic Analytics Topics You Can Explore > Reference for Magic Analytics topics — aggregate and detailed grains across Magic Agent, AI Accuracy, Value Realization, Threads, Voice AI, Messenger, and more. Beyond the pre-built dashboards, Magic Analytics lets you explore your data by **topic**. A topic is a curated, governed view of related metrics and fields that the **Dashboard Agent** can safely analyze for you. Topics help keep exploration consistent: the numbers you find through a topic match the numbers shown in your dashboards. You will only see data from your own organization. Dashboard Agent topic exploration requires an AI Pro plan. ## Aggregate vs. detailed topics Each topic has a **grain** — the level of detail it holds. It's worth knowing which kind you're working with: * **Aggregate** topics are rolled up in advance (for example, *one row per partner* or *per technician per month*). They're fast and great for scorecards, trends, and rollups — but they **don't drill down to an individual ticket, call, or session**. * **Detailed** topics keep **one row per record** (a ticket, a call, a session). Use these when you need to drill into specifics. The grain is listed for every topic below. ## Available topics ### Magic Agent | Topic | Grain | What you can explore | | ------------------- | -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Magic Agent Rollup | Aggregate — one row per partner | Partner-level summary of Triage Agent and Reminder Agent performance. Best for scorecards, leaderboards, and adoption health checks (zero-touch rates, session counts, retention). | | Triage Agent | Detailed — one row per session | Session-level detail for every Triage Agent interaction. Use to analyze how individual sessions resolved (AI-resolved, tech handoff, intervention, etc.), response-time benchmarks, and technician feedback. | | Triage Agent Funnel | Detailed — one row per ticket × funnel stage | Full ticket-population funnel, including tickets that never had a triage session. Best for sankey / funnel visualizations showing the complete flow from ticket intake to outcome. | | Reminder Agent | Detailed — one row per ticket | Ticket-level lifecycle for Reminder Agent. Use for completion rates, scheduling patterns, and partner enablement audits. | ### Magic AI & Accuracy | Topic | Grain | What you can explore | | ----------- | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | AI Accuracy | Aggregate — one row per partner × board × month | Monthly categorization and prioritization acceptance rates. Use to monitor model quality and identify where technicians are overriding AI suggestions. | ### Performance & ROI | Topic | Grain | What you can explore | | ----------------- | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Value Realization | Aggregate — one row per partner × board × feature × month | Partner ROI, time savings, and AI adoption metrics. The go-to topic for QBR prep and proving value delivered — covers dollar savings, FTE equivalents, ROI multiples, and service quality. | ### Voice AI | Topic | Grain | What you can explore | | -------- | --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Voice AI | Detailed — one row per call | Call-level analysis for inbound and outbound calls. Covers routing (Attendant vs. Overflow), call volume, duration, CSAT, after-hours coverage, and transcript analysis. | ### Messenger | Topic | Grain | What you can explore | | --------- | ------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Messenger | Aggregate — one row per customer × platform | Chat deployment and adoption across Teams, Slack, Desktop, and Web. Use to track rollout progress, identify inactive deployments, and compare chat vs. email response times. | ### Tickets & Service Desk | Topic | Grain | What you can explore | | -------------------------- | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Threads | Detailed — one row per ticket | The most granular topic — covers volume, resolution time, priority, status, AI feature usage per ticket, sentiment, time entries, and voice calls. | | Service Performance Review | Detailed — one row per support request | Client-facing QBR dataset designed for sharing with end customers. Uses business-friendly language — support requests, satisfaction scores, channel mix, and recurring issues. | ### Team & Member Analytics | Topic | Grain | What you can explore | | ------------------------ | ------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Service Team Performance | Aggregate — one row per technician × time window | Per-technician metrics: throughput, response speed, sentiment trends, backlog, and AI leverage. Built for manager leaderboards and team rollups. Covers 8 pre-built time windows (last 7d, 30d, 90d, etc.). | | Magic Member Usage | Aggregate — one row per technician | Per-technician Super Magic and Time Entry AI usage totals. Use to see which technicians are adopting AI features most. | ### Inbox & Planner | Topic | Grain | What you can explore | | ------- | ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Inbox | Aggregate — one row per partner | Inbox / Pods activation, adoption, team collaboration, and PSA migration opportunity analysis at the partner level. | | Planner | Aggregate — one row per company × day | Daily and monthly technician engagement with Thread Planner. Tracks scheduling activity, DAU/MAU stickiness, and prospective vs. retrospective scheduling behavior. | ## How topics relate to dashboards Every dashboard is built on these same governed topics, so exploring a topic gives you numbers consistent with the dashboards. For example, the ROI Value Realization dashboard draws on the **Value Realization** topic, and the Assistive AI Accuracy dashboard draws on **AI Accuracy**. ## Using topics with the Dashboard Agent When you ask the Dashboard Agent a question, it draws on these topics to answer. Naming the area and a time frame helps it answer faster and more precisely — for example *"Triage Agent session outcomes last month"* or *"Value Realization ROI this quarter."* See the [Dashboard Agent](/analytics/dashboard-agent) guide. ## Related topics - [Prove the outcomes with Magic Analytics](/start-here/roles/msp-owner-leadership/outcomes-and-analytics.md) - [Analytics & QA](/start-here/roles/service-ops-manager/analytics-and-qa.md) - [Getting Started with Magic Analytics](/analytics/getting-started-with-magic-analytics.md)