> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with Magic Recap

> Build and run Magic Recap templates in Thread to AI-summarize tickets, automate CSAT and incident reports through flows, and test recaps with the emulator.

Magic Recap uses AI to **instantly distill conversations into clear, actionable summaries**, saving your team time and ensuring nothing gets lost. With **fully customizable templates**, you can tailor Magic Recap to fit your workflows, from **personalized** **CSAT reports** to **incident summaries**—and much more.

## **What Can Magic Recap Do?**

Magic Recap does more than just summarize conversations. It can generate customized insights, reports, and documentation tailored for IT service teams. You have the flexibility to define your own rules, ensuring it integrates seamlessly with your workflows.

[Recap Template Library](/assistive-ai/magic-recap-template-library)

## **1. Getting Started with Magic Recap**

<Steps>
  <Step title="Access the Magic Recap Settings">
    * Log in to the [Thread Admin Panel](https://admin.getthread.com/).
    * Open **Assistive AI**, then on the **Recap** card click **Edit** to open **Recap settings**.
  </Step>

  <Step title="Create or Edit a Recap Template">
    <Tip>
      Check out our [**Best Practices for Crafting Prompts**](/assistive-ai/prompt-best-practices) for tips and common use cases!
    </Tip>

    * To update an existing template, select it from the **Use Template** dropdown.
    * To create a new template, click **New Template**. Give your template a name and click **Add**.
    * Write your **Recap Rules** or AI-prompts to define how the summaries will be generated.
  </Step>

  <Step title="Save Your Template">
    Once satisfied, click **Save** to store your new or updated template.
  </Step>
</Steps>

## **2. Test Recap with the Emulator**

To test your Recap rules, you can use the **Test Recap Widget**:

<Steps>
  <Step title="Access the Magic Recap Settings">
    * Log in to the [Thread Admin Panel](https://admin.getthread.com/).
    * Open **Assistive AI**, then on the **Recap** card click **Edit** to open **Recap settings**.
  </Step>

  <Step title="Use the Test Recap Widget">
    * On the right-hand side, under **Test Recap**, select an existing thread
    * Click **Generate Recap**.
    * Magic AI will automatically create a recap of the thread.
    * Review the recap and make any necessary customizations.
  </Step>
</Steps>

<Note>
  If there are not enough notes in the thread, you may encounter an error. Try again with a thread that contains more notes.
</Note>

## **3. Running Magic Recap**

You have the option to run your Recap template either automatically through Flows or manually within Thread Inbox.

### **Run Magic Recap Automatically**

To automatically generate a recap:

<Steps>
  <Step title="Turn Recap on">
    Open [**Thread Admin Panel**](https://admin.getthread.com/) → **Assistive AI** and switch the **Recap** card toggle to **ON**.
  </Step>

  <Step title="Open Manage access">
    On the Recap card, click **Manage access** to open **Recap run conditions**.
  </Step>

  <Step title="Set the trigger and access">
    Turn on **Run on thread creation** to recap threads as they arrive, then scope which threads it applies to by **client**, **board**, and **source** (include or exclude). Changes save automatically.

    For anything more specific—recapping only on escalation, on close, or on custom conditions—use **Flows** instead (see below).
  </Step>
</Steps>

<Note>
  Recap runs on the default template unless a Flow specifies a different one. Choose the template that should back automatic runs on the **Recap settings** page.
</Note>

#### **Specify in the Flows:**

<Steps>
  <Step title="Set up a flow using the pre-built template">
    **Set up a flow** using the pre-built template:

    * [**Automatically Summarize on Escalation Flow Template**](https://admin.getthread.com/dashboard/templates/create-flow?name=Automatically%20Summarize%20on%20Escalation\&template=2ovwlilMyxpp2LvWnRVpid)
  </Step>

  <Step title="Apply filters">
    **Apply filters** for the specific conditions under which the recap should trigger.
  </Step>

  <Step title="Add the Magic Recap Action">
    **Add the Magic Recap Action**:

    * Click **Add Action** → **Actions** → **Magic** → **Generate Recap Template**.
    * Select the desired **Recap Template**.
  </Step>

  <Step title="Save the flow">
    Click **Save** to finalize your flow.
  </Step>
</Steps>

### **Run Magic Recap Manually**

To manually generate a recap:

<Steps>
  <Step title="Open a thread">
    Open a thread in [Thread Inbox](https://inbox.getthread.com/) or **Pods**.
  </Step>

  <Step title="Generate the recap">
    Use the slash command **/Magic → Generate Recap** or click **Actions** → **Magic** → **Generate Recap Template**.
  </Step>
</Steps>

<Note>
  See **Assistive AI** updates in the [changelog](/changelog/q3-2026).
</Note>

## Skills that use this

Turn recaps into polished summaries, closure notes, and post-mortems.

<CardGroup cols={2}>
  <Card title="Deep Recap" icon="file-lines" href="/skill-library/documentation/deep-recap">
    A thorough, structured recap of a complex ticket.
  </Card>

  <Card title="Ticket Summary & Closure Note" icon="file-circle-check" href="/skill-library/documentation/ticket-summary-and-closure-note">
    A clean closure note, every time.
  </Card>

  <Card title="Post-Mortem / RCA Author" icon="magnifying-glass-chart" href="/skill-library/documentation/post-mortem-rca-author">
    Write the RCA after a major incident.
  </Card>

  <Card title="Browse documentation skills" icon="sparkles" href="/skill-library/documentation/overview">
    Every documentation skill.
  </Card>
</CardGroup>


## Related topics

- [Getting Started with Magic Analytics](/analytics/getting-started-with-magic-analytics.md)
- [Getting Started with Triage Agent](/ai-agents/getting-started-with-triage-agent.md)
- [Getting Started with Client Intelligence](/ai-agents/getting-started-with-knowledge.md)