Channels and Flows

Dynamic Flows - How to create a dynamic Triage Channel

In this article, we will walk you through creating a dynamic flow to a Chat triage channel in Inbox. This channel will help first responders focus on new chats in Inbox without being distracted by th…

Stephen Boss
Updated 6 months ago by Stephen Boss

A flow to send a Holiday out of office message

The importance of the flow. When your business needs to close for holidays, you can set working days/hours and set a message for when you are not available. How to create a Holiday out of office flow…

Stephen Boss
Updated 6 months ago by Stephen Boss

Creating your first flow

You can create flows via the Admin or by creating a new channel in Inbox. Flows work just as CW filters, and allow you to route tickets and opportunities to your Slack or Teams channels. To set up a…

Kristof Orts
Updated 6 months ago by Kristof Orts

Creating channels & flows in Inbox

With Inbox you can create channels that are linked to flows. You can set up channels that fit your way of working. Flows act as filters in Channels that decide which tickets and messages go where. To…

Kristof Orts
Updated 6 months ago by Kristof Orts

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