Channels and Flows

A flow to send a Holiday out of office message

When your business needs to close for holidays, you can set working days/hours and set a message for when you are not available. You can also, optionally, turn off Messenger hours for certain days of…

Stephen Boss
Updated by Stephen Boss

Setting up Inbox

Inbox is where you and your colleagues provide service for your customer. It is the app you use, as the service provider, to collaborate with your teammates and customers. Inbox was designed to give…

Stephen Boss
Updated by Stephen Boss

Creating channels & flows in Inbox

With Inbox you can create channels that are linked to flows. You can set up channels that fit your way of working. Flows act as filters in Channels that decide which tickets and messages go where. To…

Kristof Orts
Updated by Kristof Orts