Internal-facing Slack Integration

Handling live chat tickets in Slack

A Live Chat ticket will render as a Chatgenie Ticket card in your live-chat channel (as pictured below); users will know that there is a new chat request or an update to a chat ticket when the channe…

Kristof Orts
Updated 2 months ago by Kristof Orts

Installing the Internal-facing Inbox Companion app for Slack

Overview. The Thread app for Slack helps connect your service threads to Slack! You can configure custom flows in the Thread Admin Panel to route newly created threads to the desired channels in your…

Stephen Boss
Updated 1 month ago by Stephen Boss