> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose which ticket updates post to a channel

> Use per-flow Post to channel settings to control whether external notes, internal notes, and activity logs are posted to the companion app channel.

Each flow that posts to a companion app channel can now decide which ticket updates it sends. Use these settings to keep noisy activity out of channels that only need customer-facing replies, or to give technicians a full audit trail in a private channel.

<Frame>
  <img src="https://mintcdn.com/thread/2AdmqP0mlnyoZLRc/images/post-to-channel-settings.png?fit=max&auto=format&n=2AdmqP0mlnyoZLRc&q=85&s=a4dd6f5a5bbbc6090e4a24065a666193" alt="Post to channel settings in a flow, showing New ticket card required and toggles for External notes, Internal notes, and Activity logs." width="998" height="948" data-path="images/post-to-channel-settings.png" />
</Frame>

## Before you begin

* You need permission to edit flows in the admin app.
* The flow must already be configured to post to a channel (Slack or Microsoft Teams companion app).
* Existing flows keep their current behavior — all update types are enabled by default, so nothing changes until you turn something off.

## Post to channel settings

Open the flow in **Configure Flow**. In the channel section you'll see a **Post to channel** block with four options:

| Setting             | What it posts                                         | Editable       |
| ------------------- | ----------------------------------------------------- | -------------- |
| **New ticket card** | The card that appears when the ticket is created.     | No — always on |
| **External notes**  | Customer-facing replies.                              | Yes            |
| **Internal notes**  | Internal technician notes.                            | Yes            |
| **Activity logs**   | Status changes, assignments, and other ticket events. | Yes            |

The **New ticket card** is required so the channel always has an anchor card to reply to. The other three toggles are independent — turn any combination on or off.

## Configure the settings

<Steps>
  <Step title="Open the flow">
    Go to **Flows** and open the flow you want to change.
  </Step>

  <Step title="Find the channel section">
    Scroll to the channel section for the flow.
  </Step>

  <Step title="Set the Post to channel toggles">
    Under **Post to channel**, toggle **External notes**, **Internal notes**, and **Activity logs** to match how you want the channel to behave.
  </Step>

  <Step title="Save">
    Select **Save** to apply your changes.
  </Step>
</Steps>

Changes take effect for updates posted after you save. Existing messages in the channel are not removed.

## What updates look like in the channel

When enabled, updates appear alongside the ticket card in your Slack or Teams channel — external and internal notes render as replies to the card, and activity log entries show status, assignment, and other event changes.

<Frame>
  <img src="https://mintcdn.com/thread/MmA6qEMELRi-vXeU/images/companion-app-ticket-post.png?fit=max&auto=format&n=MmA6qEMELRi-vXeU&q=85&s=53253164feaf21fb08892d9859e0af6c" alt="A ticket card posted by the companion app in Microsoft Teams, followed by internal note replies for auto-generated title and assignment activity." width="1380" height="1059" data-path="images/companion-app-ticket-post.png" />
</Frame>

## Common setups

* **Customer-facing channel** — turn off **Internal notes** and **Activity logs** so only the new ticket card and external replies are posted.
* **Technician war-room channel** — leave all three on for a full audit trail of every reply, note, and status change.
* **Status-only channel** — turn off **External notes** and **Internal notes** and keep **Activity logs** on to see assignments, status transitions, and other events without any note content.

## Defaults for new flows

New flows are created with **External notes**, **Internal notes**, and **Activity logs** all enabled. Adjust them before saving if you want a narrower channel from the start.


## Related topics

- [Install the Teams Companion App](/companion-apps/install-the-teams-companion-app.md)
- [How to Use the Slack Companion App for Service Teams](/companion-apps/how-to-use-the-slack-companion-app-for-service-teams.md)
- [Install the Slack Companion App](/companion-apps/install-the-slack-companion-app.md)