> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product guides

> Every Thread product guide in one place: Inbox, Messenger, Voice AI, Magic AI, Magic Agents, Super Magic, Flows, analytics, and PSA integrations.

Set-up and how-to guides for every Thread product. Pick the product you're configuring — each card opens its guides, and the full list stays in the sidebar.

<Note>
  Looking for a guided rollout instead of a single product? Start with [your role's course](/start-here/roles/overview), or the [rollout playbooks](/start-here/playbooks/overview) in the Resources tab.
</Note>

## Channels & workspace

Where your team and your customers actually work.

<Columns cols={3}>
  <Card title="Thread Inbox" icon="inbox" href="/inbox/1-the-channel-viewer">
    The unified workspace — channels, threads, views, teams, dispatch, and planning.
  </Card>

  <Card title="Messenger" icon="comments" href="/inbox/messenger">
    Branded chat and the Teams, desktop, and web service apps for your customers.
  </Card>

  <Card title="Companion Apps" icon="puzzle-piece" href="/companion-apps/choose-which-ticket-updates-post-to-channel">
    Post ticket updates into Slack and Teams channels your team already lives in.
  </Card>

  <Card title="Workspace administration" icon="sliders" href="/inbox/workspace">
    Members, teams, roles, SSO, and workspace-wide settings.
  </Card>
</Columns>

## AI products

The AI layer that triages, drafts, acts, and reports.

<Columns cols={3}>
  <Card title="Magic AI" icon="wand-magic-sparkles" href="/assistive-ai/how-to-set-up-auto-prioritization">
    Assistive AI that prioritizes, categorizes, titles, recaps, and reads sentiment.
  </Card>

  <Card title="Magic Agents" icon="robot" href="/ai-agents/agent-driven-resolutions">
    Triage and Reminder agents that take action on tickets on their own.
  </Card>

  <Card title="Super Magic" icon="sparkles" href="/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox">
    Your in-Inbox AI assistant, with connectors, tools, and the Thread MCP.
  </Card>

  <Card title="Voice AI" icon="phone" href="/ai-agents/voice-ai-setup-phase-1-initial-configuration">
    An AI voice agent for inbound and outbound calls, overflow, and after-hours.
  </Card>

  <Card title="Service Intelligence" icon="brain" href="/ai-agents/contact-intelligence">
    Client memory and knowledge that ground better answers.
  </Card>

  <Card title="Magic Analytics" icon="chart-line" href="/analytics/getting-started-with-magic-analytics">
    Explore your service-desk data with dashboards, alerts, and the Dashboard Agent.
  </Card>

  <Card title="Flows" icon="diagram-project" href="/inbox/flows">
    Event-triggered automations that route, update, and run skills on tickets.
  </Card>
</Columns>

## Connect & administer

Wire Thread into your stack, then run it day to day.

<Columns cols={3}>
  <Card title="Integrations" icon="plug" href="/get-started/status-mapping-in-thread">
    ConnectWise, Autotask, and HaloPSA, plus RMM, documentation, and scheduling tools.
  </Card>

  <Card title="Notifications" icon="bell" href="/notifications/how-will-notifications-work-internally">
    How alerts reach your team and your customers, and how to tune them.
  </Card>

  <Card title="Security & compliance" icon="shield-halved" href="/security-billing/data-encryption">
    Data encryption, AI privacy, sub-processors, and access controls.
  </Card>

  <Card title="Plans & billing" icon="credit-card" href="/security-billing/how-to-access-your-thread-billing-portal">
    Manage your plan, licenses, and the Thread billing portal.
  </Card>
</Columns>


## Related topics

- [EOL Product Notice](/skill-library/communication/eol-product-notice.md)
- [Thread MCP Server: Developer Guide](/super-magic/thread-mcp-server-developer-guide.md)
- [Thread Partner Change Management Guide](/get-started/thread-partner-change-management-guide.md)