> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize PSA status colors in Thread

> Make ticket statuses easier to scan in Thread Inbox. Pick a color for each status category, move statuses between categories, give one status its own color, and save your changes in Thread Admin.

Status colors let you choose how your PSA statuses look across Thread. Thread places each status in a category, and every status in a category uses that category's color. New statuses from future PSA syncs are placed automatically too.

Only admins can change status colors. Everyone in your workspace sees the colors you save.

## Walkthrough video

<video controls src="https://mintcdn.com/thread/qbQYBdoEGmn1dwwW/images/thread-status-colors.mp4?fit=max&auto=format&n=qbQYBdoEGmn1dwwW&q=85&s=7b18d1cf829c930f133f925c23ad749c" />

Status colors walkthrough. Screens are illustrative and may differ slightly from your workspace.

## Open the status colors page

1. In Thread Admin, select **Workspace**.
2. In the **Customization** section, select **Status colors**.

The page has three sections: **Categories**, **Custom overrides**, and **How your statuses will look**.

## Status categories and default colors

| Category | What it means | Default color |
| - | - | - |
| Open | New, not picked up yet | Purple |
| In progress | A technician is working on it | Blue |
| Scheduled | Booked for a time or dispatched | Teal |
| Needs attention | Customer replied, reopened or escalated | Red |
| Waiting on customer | Paused until the customer replies | Yellow |
| Waiting on others | Paused on a vendor, parts or a teammate | Orange |
| On hold | Parked or being monitored | Pink |
| Resolved | Fixed, waiting to close | Green |
| Closed | Done and closed | Gray |
| Not in a category | Statuses Thread couldn't place | Gray |

### How Thread places statuses

Thread checks each status in this order:

1. If your PSA marks the status as closed, it goes in **Closed**.
2. If the status name contains a known keyword, such as "waiting", "scheduled", or "on hold", it goes in the matching category.
3. If no keyword matches and the status is your PSA's default status for new tickets, it goes in **Open**.
4. Anything else goes in **Not in a category**.

Thread matches status names without regard to case. If the same status name exists on more than one PSA board, your choice applies to all of them.

To see why Thread placed a status where it did, click the status in **Custom overrides** or **How your statuses will look**. The panel that opens shows the reason.

## Change a category's color

1. In **Categories**, find the category you want to change.
2. Open the color menu on the right of the category row.
3. Pick a color. Every status in that category follows the new color.

## Move a status to another category

Categories start collapsed. Click the arrow next to a category name to see its statuses. Then use any of these methods:

* **Drag the status.** Drag a status from one category and drop it on another.
* **Add statuses to a category.** In an expanded category, click **Add status**. Tick the statuses you want in this category and click **Save**. If you untick a status you moved there yourself, it returns to its automatic category. If you untick any other status, it moves to **Not in a category**.
* **Click the status.** In **Custom overrides** or **How your statuses will look**, click the status. Pick a new category from the **Category** menu.

## Give one status its own color

Use an override when a single status needs to stand out from the rest of its category.

**1. Open the override form**

In **Custom overrides**, click **Add override**.

**2. Pick the statuses**

In **Status**, search for and select one or more statuses.

**3. Pick a color**

In **Color**, choose the color you want. Statuses that already use this color through their category are left unchanged.

**4. Add the override**

Click **Add override**. The statuses now appear in **Custom overrides**.

You can also click any status in **How your statuses will look** and pick a color from its **Color** menu. Choose **Category color** to go back to the category's color.

To change an override later, use the color menu on its row in **Custom overrides**. To remove the custom color, click the remove (X) button on that row.

## Return a status to automatic

If you moved a status or gave it its own color, you can undo both at once:

1. Click the status in **Custom overrides** or **How your statuses will look**.
2. Click **Back to automatic**.

Thread puts the status back in the category it detected and uses that category's color.

## Preview and save your changes

**How your statuses will look** shows every status from your PSA, grouped by category, as it will appear in Thread Inbox. Check it before you save.

When you have unsaved changes, a bar at the bottom of the page shows how many there are and what they are.

* Click **Save changes** to apply them for your whole workspace.
* Click **Discard** to drop them.

If you leave the page with unsaved changes, Thread warns you that they will be discarded.

Thread Inbox can take a few minutes to show saved changes. Refreshing Thread Inbox loads them right away.

## Where status colors appear in Thread Inbox

Your saved colors appear wherever Thread Inbox shows a ticket status, including:

* The status column in view lists, and status filters in a view. See [Views and insights](https://docs.getthread.com/inbox/views-and-insights.md).
* The status at the bottom of an open ticket, and the status picker in the ticket details.
* Ticket cards in Planner. See [Using Planner](https://docs.getthread.com/inbox/using-planner.md).
* Ticket cards in the member panel on Team Home.
* The status picker when you bundle or merge tickets.

Status colors only change how statuses look. To control which statuses Thread sets automatically, see [Configure status mapping in Thread](https://docs.getthread.com/get-started/status-mapping-in-thread.md).


## Related topics

- [Configure Status Mapping in Thread](https://docs.getthread.com/get-started/status-mapping-in-thread.md)
- [Set Up the ConnectWise PSA Ticketing Integration](https://docs.getthread.com/integrations/creating-a-connect-wise-manage-api-user.md)
- [Sync Thread Members with Your PSA Automatically](https://docs.getthread.com/integrations/keep-members-in-sync-with-psa-toggle.md)