> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Members in Thread Admin

> Manage Thread member access through automatic PSA sync or the Members page in Admin: control Active, Pending, and Deleted states plus companion notifications.

You can manage your team's access to thread via two methods:

1. **Automatic Sync** - to keep members automatically in sync with your PSA.
2. To configure, navigate to admin.getthread.com -> [Integrations](https://admin.getthread.com/dashboard/integrations) -> pick your PSA -> PSA Sync tab -> Enable/Disable **Keep members in sync with PSA**

<Frame>
  <img src="https://mintcdn.com/thread/ysyi1-ysJ96KyxOf/images/8e621149-2024-04-26-10-41-15.png?fit=max&auto=format&n=ysyi1-ysJ96KyxOf&q=85&s=6646d438d930398dfe4cc239ce307c18" alt="PSA Sync tab with the Keep members in sync with PSA toggle" width="1910" height="1434" data-path="images/8e621149-2024-04-26-10-41-15.png" />
</Frame>

2. **Members** section in Thread Admin - to manually manage your members from your PSA.
3. To manually manage your member access & settings, navigate to admin.getthread.com -> [Members](https://admin.getthread.com/dashboard/members)

## Managing Members in Thread Admin

Upon navigating to the [Members](https://admin.getthread.com/dashboard/members) section in Thread Admin, you have several options to manage your members, these are defined below.

### Member States

A Member can be in one of three states, members in each state can be accessed via the tabs at the top of the members screen.

<Frame>
  <img src="https://mintcdn.com/thread/yMrisProrR453qj0/images/01f358e6-2024-04-26-10-52-10-tabs.png?fit=max&auto=format&n=yMrisProrR453qj0&q=85&s=b91c17729879d555c19800b73b1e29d3" alt="Member state tabs at the top of the Members screen" width="1910" height="590" data-path="images/01f358e6-2024-04-26-10-52-10-tabs.png" />
</Frame>

The states are:

* **Active** - These users have access to Thread.
* **Pending** - These users have access to your PSA but have not yet been given access to Thread, change their state to Active to give them access.
* **Deleted** - These users have had their access removed, either because access in their PSA was revoked or access in Thread was revoked. To remove a user's access to Thread, change their state to Deleted.

### Auto-Add Members

Thread periodically syncs members from your connected PSA. The **Auto-Add Members** toggle controls which state those newly synced members land in:

* **Enabled** - all newly synced members are automatically set to the **Active** state.
* **Disabled** - all newly synced members are automatically set to the **Pending** state.

This setting lives in the Integrations tab in Thread Admin. Navigate to [Integrations -> PSA -> PSA Sync](https://admin.getthread.com/dashboard/integrations/connectwise/sync).

<Frame>
  <img src="https://mintcdn.com/thread/yMrisProrR453qj0/images/3a2d9c44-image.png?fit=max&auto=format&n=yMrisProrR453qj0&q=85&s=b3929ea66fc0e06e63b64d00d02c3df8" alt="PSA Sync settings with the Auto-Add Members toggle" width="1652" height="915" data-path="images/3a2d9c44-image.png" />
</Frame>

### Member Notification Settings

You can control notifications for Members in your Teams or Slack companion apps via the Members page.

<Note>
  The

  Notification

  options here only controls notifications in the Teams or Slack companion apps and

  not

  in Inbox. Inbox notifications are controlled via your channel and user settings in Inbox.
</Note>

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  <img src="https://mintcdn.com/thread/yMrisProrR453qj0/images/39a19800-image.png?fit=max&auto=format&n=yMrisProrR453qj0&q=85&s=21e1b99beb90ea423472a5b78eba6ff9" alt="Member notification settings on the Members page" width="1217" height="651" data-path="images/39a19800-image.png" />
</Frame>

The Notification options you have are:

* **All** - Notify the member via direct message in the Teams or Slack companion app for any thread they are assigned as the owner to, whether or not it was routed through a Flow.
* **Flow Only** - Notify the member only for assigned threads that were sent to Teams or Slack by a Flow.
* **None** - Disable all assigned-thread direct messages in the Teams or Slack companion app for that member.

### Member Roles

You can set the member's role via the Members page. This governs their permissions and what they have access to within Thread.

<Frame>
  <img src="https://mintcdn.com/thread/MmA6qEMELRi-vXeU/images/eca8b9ad-2024-04-26-11-08-18.png?fit=max&auto=format&n=MmA6qEMELRi-vXeU&q=85&s=776ab36cf302dfc8844c882c46f3d875" alt="Member role selector on the Members page" width="1910" height="577" data-path="images/eca8b9ad-2024-04-26-11-08-18.png" />
</Frame>

Here are the roles:

* **Admin** - Highest level of access, full access to Thread Admin, to create and managed flows, channels, members, create apps and deploy to customers.
* **Team Admin** - Scoped administrative access for team leads. See the [Team Admin role](/inbox/team-admin-role) for full details.
* **Member** - Lowest level of access, has access to Inbox, to action threads in channels they are a member of. No access to Thread Admin, and cannot manage any setup.

<Tip>
  We recommend designating at least two Admins.
</Tip>

<Note>
  See **Inbox** updates in the [changelog](/changelog/q3-2026).
</Note>


## Related topics

- [Inbox Teams: Group Members and Share Views at Scale](/inbox/inbox-teams.md)
- [Team Admin Role: Scoped Admin Permissions](/inbox/team-admin-role.md)
- [Clients Tab: Managing Companies and Messenger Deployment](/inbox/clients-tab.md)