> ## Documentation Index > Fetch the complete documentation index at: https://docs.getthread.com/llms.txt > Use this file to discover all available pages before exploring further. # Set Up Thread Inbox by Service Team Structure > Pick a service desk model for Thread Inbox — pods, tiered T1/T2/T3 support, a triage dispatch team, or custom — and build matching Views. Thread Inbox is organized around **Views** — filtered slices of the board your team works from. How you structure those Views should mirror how your service desk is organized. Pick the model that matches how you run the desk, then build the matching Views. ## Pod service model Organize your service desk into pods dedicated to specific customer groups for specialized, focused support. Each pod operates semi-independently, handling all aspects of service for its assigned clients. Build a dedicated View per customer group, assign the pod's members to it, and tune notifications for prompt response. ## Tiered service model (T1, T2, T3) Divide support into tiers, each handling increasingly complex issues — T1 for basic requests, T3 for the most complex. Build a View per tier, define the escalation rules between them, and route tickets to the right tier by complexity. ## Triage team that dispatches requests A triage team is the first point of contact for all incoming requests, assessing and dispatching them to the right team or tier. Build a dedicated triage View, define the criteria for assessment and dispatch, and automate routing so specialized teams aren't overloaded. ## Other custom structures Every MSP is different. Combine elements of these models or design your own — Thread's Views and Flows are flexible enough to match your operational model. ## Build your views Once you've chosen a model, set up the Views that bring it to life. Create, filter, and share the Views your model needs. Group technicians into the teams and pods your model assigns work to. ## Related topics - [Set up the desk](/start-here/roles/service-ops-manager/set-up-the-desk.md) - [Views and Insights in Thread Inbox](/inbox/views-and-insights.md) - [Inbox Teams: Group Members and Share Views at Scale](/inbox/inbox-teams.md)