> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Thread

> Thread is the AI Service Desk for MSPs — triage, Voice AI, Super Magic, and analytics, wired into ConnectWise, Autotask, or HaloPSA.

Thread combines an AI-powered service desk with your PSA so your team resolves tickets faster and your customers get answers sooner.

Whatever you're here to do, start with the path built for your role — then go deep on the product you're setting up.

## New to Thread?

Start here. Pick the entry point that matches what you need to do first.

<Columns cols={3}>
  <Card title="Set up your workspace" icon="rocket" href="/onboarding/create-your-workspace">
    Create your Thread workspace and connect your PSA — the first thing to do.
  </Card>

  <Card title="Find your role" icon="compass" href="/start-here/roles/overview">
    Jump to the hub built for your job — features, skills, and daily ritual.
  </Card>

  <Card title="What is Thread?" icon="circle-info" href="/get-started/what-is-thread-an-overview">
    A quick tour of the product before you dive in.
  </Card>
</Columns>

## Start with your role

New to Thread, or rolling it out to your team? Start with the hub for your role.

<Columns cols={3}>
  <Card title="Technician" icon="wrench" href="/start-here/roles/technician">
    Work and resolve tickets faster.
  </Card>

  <Card title="Dispatcher" icon="route" href="/start-here/roles/dispatcher">
    Triage and route the queue.
  </Card>

  <Card title="Service & Ops Manager" icon="gauge" href="/start-here/roles/service-ops-manager">
    Run the desk and measure it.
  </Card>

  <Card title="CSM / Account Manager" icon="address-card" href="/start-here/roles/csm-account-manager">
    Keep customers healthy and growing.
  </Card>

  <Card title="Security & Compliance" icon="shield-halved" href="/start-here/roles/security-compliance-owner">
    Access, data handling, and controls.
  </Card>

  <Card title="Sales & BizDev" icon="tags" href="/start-here/roles/sales-business-development">
    Position and sell Thread.
  </Card>

  <Card title="Owner / Leadership" icon="building" href="/start-here/roles/msp-owner-leadership">
    Roll Thread out across the team.
  </Card>

  <Card title="Browse the Magic Library" icon="wand-magic-sparkles" href="/skill-library/overview">
    Prebuilt agents and skills for the desk.
  </Card>
</Columns>

## Explore by product

<Columns cols={3}>
  <Card title="Thread Inbox" icon="inbox" href="/inbox/service-team-structure">
    The unified workspace where your team works every ticket.
  </Card>

  <Card title="Magic AI" icon="wand-magic-sparkles" href="/assistive-ai/how-to-set-up-auto-prioritization">
    Assistive AI that prioritizes, categorizes, titles, recaps, and reads sentiment.
  </Card>

  <Card title="Magic Agents" icon="robot" href="/ai-agents/agent-driven-resolutions">
    Triage and Reminder agents that take action on tickets.
  </Card>

  <Card title="Super Magic" icon="sparkles" href="/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox">
    Your AI assistant in Inbox, with connectors and tools.
  </Card>

  <Card title="Voice AI" icon="phone" href="/ai-agents/voice-ai-setup-phase-1-initial-configuration">
    An AI voice agent for inbound and outbound calls.
  </Card>

  <Card title="Service Intelligence" icon="brain" href="/ai-agents/getting-started-with-knowledge">
    Client memory and knowledge that ground better answers.
  </Card>

  <Card title="Magic Analytics" icon="chart-line" href="/analytics/getting-started-with-magic-analytics">
    Explore your service desk data, dashboards, and alerts.
  </Card>

  <Card title="Messenger" icon="comments" href="/messenger/add-chat-now-button-email">
    Branded chat and service apps for your customers.
  </Card>

  <Card title="Admin & integrations" icon="plug" href="/integrations/connectwise-permissions-overview">
    Connect your PSA, RMM, and documentation tools.
  </Card>
</Columns>

## Popular integrations

<Columns cols={3}>
  <Card title="ConnectWise" icon="plug" href="/integrations/connectwise-permissions-overview">
    PSA ticketing, time, and billing.
  </Card>

  <Card title="Autotask" icon="plug" href="/integrations/creating-a-autotask-api-user">
    PSA ticketing and workflow.
  </Card>

  <Card title="HaloPSA" icon="plug" href="/integrations/how-to-setup-halo-psa-integration">
    PSA ticketing and automation.
  </Card>

  <Card title="IT Glue" icon="book" href="/integrations/it-glue-super-magic">
    Documentation and knowledge.
  </Card>

  <Card title="Hudu" icon="book" href="/integrations/hudu-integration">
    Documentation and passwords.
  </Card>

  <Card title="NinjaOne" icon="shield" href="/super-magic/connecting-ninja-one-to-super-magic">
    RMM device management.
  </Card>

  <Card title="Rewst" icon="gears" href="/integrations/thread-rewst-integration">
    Automation and workflows.
  </Card>

  <Card title="TimeZest" icon="calendar" href="/integrations/integrating-time-zest-with-thread">
    Appointment scheduling.
  </Card>
</Columns>

## Stay updated

<Columns cols={3}>
  <Card title="Changelog" icon="clock-rotate-left" href="https://getthread.canny.io/changelog">
    The latest releases, features, and improvements.
  </Card>

  <Card title="Resources" icon="folder-open" href="/events-and-resources">
    Events, webinars, community, and the rollout playbooks.
  </Card>

  <Card title="Book a demo" icon="calendar" href="https://www.getthread.com/demo">
    See Thread in action with our team.
  </Card>
</Columns>


## Related topics

- [How to Roll Out the Teams Service App to Specific Users](/messenger/how-to-roll-out-the-teams-service-app-to-specific-users.md)
- [Install the Slack Companion App](/companion-apps/install-the-slack-companion-app.md)
- [Deploy the Slack Service App to a customer](/messenger/deploy-the-slack-service-app.md)