> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect CloudRadial to Thread for Client Chat

> Integrate Thread with CloudRadial so MSP clients can chat with your service team in Microsoft Teams or Slack from the CloudRadial portal using your AppID.

## Overview

<Note>
  If you already integrated CloudRadial, please ensure that you delete the header text before performing the following.
</Note>

Thread enables your service team to chat with clients in Microsoft Teams and Slack, plus a whole lot more. To integrate CloudRadial, please follow these steps:

## Connect CloudRadial to Thread

<Steps>
  <Step title="Open the Thread Integrations panel">
    Navigate to Thread Admin Panel -> [Integrations](https://admin.getthread.com/dashboard/integrations)
  </Step>

  <Step title="Set up your CloudRadial Integration">
    Click to setup your Cloudradial Integration
  </Step>

  <Step title="Enter your CloudRadial portal URL">
    Enter your CloudRadial portal URL -> Click **Connect** & **Save**

    <Frame>
      <img src="https://mintcdn.com/thread/MmA6qEMELRi-vXeU/images/cc5d3ef4-2023-12-15-11-07-25.png?fit=max&auto=format&n=MmA6qEMELRi-vXeU&q=85&s=795b4d9a9d3a3addecac6f3037b0718d" alt="Entering the CloudRadial portal URL in Thread" width="1910" height="1434" data-path="images/cc5d3ef4-2023-12-15-11-07-25.png" />
    </Frame>
  </Step>

  <Step title="Retrieve your AppID">
    Retrieve your AppID [here](https://admin.getthread.com/dashboard/messenger/settings/installation) (keep this AppID handy, you will need it shortly)
  </Step>

  <Step title="Open the CloudRadial application">
    Next, Navigate to the home page of CloudRadial application.
  </Step>

  <Step title="Go to Partners -> Settings">
    Go to Partners -> Settings.

    <Frame>
      <img src="https://mintcdn.com/thread/MmA6qEMELRi-vXeU/images/d5b4c4e8-image.png?fit=max&auto=format&n=MmA6qEMELRi-vXeU&q=85&s=97b1f4fc4d5e9c244fdbdc5a79054c6b" alt="CloudRadial Partners Settings page" width="720" height="405" data-path="images/d5b4c4e8-image.png" />
    </Frame>
  </Step>

  <Step title="Open Integrations">
    Then, click Integrations on the right side.

    <Frame>
      <img src="https://mintcdn.com/thread/2AdmqP0mlnyoZLRc/images/fd55e344-image.png?fit=max&auto=format&n=2AdmqP0mlnyoZLRc&q=85&s=1517de528278794b028de96208da15b8" alt="CloudRadial Integrations list" width="720" height="402" data-path="images/fd55e344-image.png" />
    </Frame>
  </Step>

  <Step title="Select the Thread integration">
    On the right side, click thread integration.
  </Step>

  <Step title="Enable Thread and enter your AppID">
    Click enable thread, enter the AppID, and click submit.

    <Frame>
      <img src="https://mintcdn.com/thread/ysyi1-ysJ96KyxOf/images/a1968144-image.png?fit=max&auto=format&n=ysyi1-ysJ96KyxOf&q=85&s=a44f01468d80ac50b6e5fc878ec6de3b" alt="Enabling Thread and entering the AppID in CloudRadial" width="719" height="405" data-path="images/a1968144-image.png" />
    </Frame>
  </Step>
</Steps>

And that is it!

## How to disable the CloudRadial Integration

To disable the CloudRadial Integration, navigate to the home page of the CloudRadial application, and then go to Partners -> Settings -> Integrations (same steps as above)

Then you can uncheck the "Enable Thread?" box.

<Frame>
  <img src="https://mintcdn.com/thread/MmA6qEMELRi-vXeU/images/ef29abcc-image.png?fit=max&auto=format&n=MmA6qEMELRi-vXeU&q=85&s=c2cf7c996e72ef7d703a028275c2e4b2" alt="Unchecking the Enable Thread box in CloudRadial" width="719" height="473" data-path="images/ef29abcc-image.png" />
</Frame>

Then hit submit and the integration will be disabled.


## Related topics

- [Liongard JumpCloud Read](/skill-library/liongard-inspectors/liongard-jumpcloud.md)
- [On-Prem to Cloud File Migration](/skill-library/troubleshooting-playbooks/onprem-to-cloud-file-migration.md)
- [Adobe Creative Cloud Licensing](/skill-library/troubleshooting-playbooks/adobe-cc-licensing.md)