> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log emoji reactions in PSA

> Turn contact emoji reactions in Thread Messenger into internal notes on the linked PSA ticket, so techs see feedback without leaving their PSA.

## Overview

When a contact adds an emoji reaction to a message in Thread Messenger, you can automatically record that reaction as an **internal note** on the associated PSA ticket. This gives your service techs quick, in-context feedback (thumbs up, thanks, question, and so on) without needing to jump into Thread Inbox.

The **Log Emoji reactions in PSA** toggle controls this behavior at the workspace level.

## When to use it

Enable this toggle if you want:

* A permanent record of contact sentiment on the ticket itself.
* Techs who work primarily inside ConnectWise, Autotask, or Halo to see reaction activity alongside other ticket notes.
* Reporting on emoji reactions from your PSA's ticket notes data.

Leave it off if you prefer to keep reactions in Thread only and avoid extra note traffic on PSA tickets.

## How it works

| Toggle state     | Behavior                                                                                                                                                     |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **On** (default) | Every emoji reaction a contact adds to a message is posted as an internal note on the linked PSA ticket. The note includes the emoji and the reactor's name. |
| **Off**          | Reactions still appear on messages in Thread Inbox and Messenger, but no note is written to the PSA.                                                         |

Reactions surface on the message bubble in Thread Inbox regardless of this setting. The toggle only controls whether those reactions are mirrored into the PSA as an internal note. Reaction-to-PSA syncing is rolling out and available where enabled — if you don't see the toggle, reach out to your Thread CSM.

## Enable the toggle

<Steps>
  <Step title="Open the Thread admin panel">
    Open the [Thread admin panel](https://admin.getthread.com/).
  </Step>

  <Step title="Select Integrations">
    Select **Integrations** from the sidebar.
  </Step>

  <Step title="Click PSA">
    Click **PSA**.
  </Step>

  <Step title="Open the PSA Sync tab">
    Open the **PSA Sync** tab.
  </Step>

  <Step title="Switch on Log Emoji reactions in PSA">
    Scroll to **Log Emoji reactions in PSA** and switch it on.
  </Step>
</Steps>

Changes take effect immediately for new reactions. Reactions added before the toggle was enabled are not backfilled to the PSA.

## Related settings

* [Keep Members in Sync with PSA Toggle](/integrations/keep-members-in-sync-with-psa-toggle)
* [Managing board visibility in Thread](/integrations/managing-board-visibility-in-thread-board-exclusion)

<Note>
  See **Integrations** updates in the [changelog](/changelog/q3-2026).
</Note>


## Related topics

- [Emoji reactions in Messenger](/messenger/emoji-reactions.md)
- [Slack App Permissions Guide](/security-billing/slack-permissions-guide.md)
- [Views and Insights in Thread Inbox](/inbox/views-and-insights.md)