> ## Documentation Index > Fetch the complete documentation index at: https://docs.getthread.com/llms.txt > Use this file to discover all available pages before exploring further. # Show All Tickets in Chat and Excluded Boards > Reference tables showing how Show All Tickets in Chat, excluded boards or queues, and excluded sources affect Messenger, Teams, and Slack ticket visibility. Chat visibility settings for Show All Tickets and excluded boards or sources ### **Show all tickets in Chat (formerly "Proactive Messages") option** * **IMPORTANT: Applies to all tickets** **created in PSA** * **IMPORTANT: These options can be overwritten on client company settings level** | | Existing tickets: option is enabled | Existing tickets: option is disabled | New tickets: option is enabled | New tickets: option is disabled | | ---------------------------------- | ----------------------------------- | ------------------------------------ | ------------------------------ | ------------------------------- | | Messenger (list) | will be visible | will not be visible | will be visible | will not be visible | | Teams Support Tab (Messenger list) | will be visible | will not be visible | will be visible | will not be visible | | Teams Chat Tab | will arrive on update | will continue to be visible | will be visible | will not be visible | | Teams Group Chats | will arrive on update | will continue to be visible | will be visible | will not be visible | | Slack Home Tab (list) | will be visible | will not be visible | will be visible | will not be visible | | Slack Message Tab | will arrive on update | will continue to be visible | will be visible | will not be visible | ### **Excluded specific Boards/Queues or Exclude specific sources options** * **IMPORTANT: Applies to all tickets** * **IMPORTANT: These options can be overwritten on client company settings level** | | Existing tickets: if ticket did not match then excluded board (queue) or source is changed and now matches | Existing tickets: if ticket did match then excluded board (queue) or source is changed and now does not match | New tickets: tickets do not match any of excluded boards (queues) or sources | New tickets: tickets match one of excluded boards (queues) or sources | Existing tickets: if ticket did not match then board (queue) or source is changed on the ticket and now matches | Existing tickets: if ticket did match then board (queue) or source is changed on the ticket and now does not match | | ---------------------------------- | ---------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- | --------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | | Messenger (list) | will not be visible | will arrive on update | will be visible | will not be visible | will not be visible | will be visible | | Teams Support Tab (Messenger list) | will not be visible | will arrive on update | will be visible | will not be visible | will not be visible | will be visible | | Teams Chat Tab | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update | | Teams Group Chats | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update | | Slack Home Tab (list) | will not be visible | will arrive on update | will be visible | will not be visible | will not be visible | will be visible | | Slack Message Tab | will continue to be visible | will arrive on update | will be visible | will not be visible | will continue to be visible | will arrive on update | ## Related topics - [Messenger Settings: Configure Chat, Design, and Hours](/inbox/messenger.md) - [Ticket Triage](/skill-library/triage-and-routing/ticket-triage.md) - [Schedule ticket work in Planner](/inbox/using-planner.md)