> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Magic Library

> Prebuilt agents and skills for the MSP service desk — the jobs you run yourself in Super Magic, and the ones a Thread Flow runs unattended.

The **Magic Library** is Thread's catalog of prebuilt jobs for the service desk. Every one is a named job with a scope — not one assistant that does everything. Some you run yourself. Some run without you.

<Tip>
  **Looking for something specific?** Press `⌘K` (or `Ctrl K`) and search by the problem — "printer", "backup", "offboarding". Or browse [Agents](/skill-library/agents) and [Skills](/skill-library/skills).
</Tip>

## Run it yourself, or let it run itself

Every entry here is the same underlying thing: a prompt that does one job on your tickets. What changes is what starts it — and that's the whole difference between a skill and an agent.

| Where it runs                                                                   | What that's like                                                                                                                                                                    | What starts it   | It's a |
| ------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------- | ------ |
| [**Super Magic**](/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox) | Conversational, transactional work across your service tickets in plain English. It reads freely and confirms every write with you.                                                 | You, in Inbox    | Skill  |
| [**Thread MCP**](/super-magic/thread-mcp-server-developer-guide)                | The same Thread tools inside your own LLM — Claude, ChatGPT, Copilot, Cursor — alongside your other connectors and APIs.                                                            | You, in your LLM | Skill  |
| [**A Flow**](/inbox/flows)                                                      | Runs unattended on every matching ticket, with nobody confirming each step. The write tools you check once become its scope. Uses the **New Super Magic Agent** Flow action (beta). | A ticket event   | Agent  |

Plenty of jobs are worth both — wired to a Flow for every matching ticket, and run by hand as a sweep when you want one. Those are marked **Agent + Skill**.

<Note>
  **The Flow side is in beta.** Entries tagged <span className="thread-chips" data-skill-tier="agent"><span className="thread-chip thread-chip-tier-agent">Agent</span><span className="thread-chip thread-chip-beta">Beta</span></span> run through the **New Super Magic Agent** Flow action, which is enabled per workspace — if it isn't in your Flow Builder yet, ask your Customer Success contact. Running the same job by hand in Super Magic is generally available.
</Note>

<CardGroup cols={2}>
  <Card title="Agents" icon="robot" href="/skill-library/agents">
    A Flow runs these unattended via the **New Super Magic Agent** action (beta) — add a trigger and a write scope and the job runs itself.
  </Card>

  <Card title="Skills" icon="wand-magic-sparkles" href="/skill-library/skills">
    You run these on demand in Super Magic, confirming each write as it goes.
  </Card>
</CardGroup>

Each page documents what the job does, when to use it, the connectors it needs, whether a Flow can run it, and a copy-paste prompt.

<Note>
  This library is **public and fully crowdsourced** — every entry started as a prompt someone wrote for their own desk, and [anyone can add one](https://github.com/Thread-Magic/super-magic-skills).
</Note>

## Contribute a skill

Built something clever in Super Magic, or have a workflow your peers would love? **Share it.** The library is open to everyone — every skill here started as a prompt someone wrote for their own desk, and yours can join them.

<Card title="Add or improve a skill on GitHub" icon="github" href="https://github.com/Thread-Magic/super-magic-skills">
  Fork the repo, add your skill, and open a pull request. Once it's approved it syncs into this library automatically — credited to you in the repo history.
</Card>

<Steps>
  <Step title="Fork the repo and copy the template">
    Fork [Thread-Magic/super-magic-skills](https://github.com/Thread-Magic/super-magic-skills), then copy [TEMPLATE.md](https://github.com/Thread-Magic/super-magic-skills/blob/main/TEMPLATE.md) to `skills/<category>/<your-skill>/SKILL.md`.
  </Step>

  <Step title="Write it in plain language">
    Fill in the frontmatter (category, role, outcome, connectors) and write the prompt the way you'd explain the task to a teammate — no code, no tool names. Keep the prompt **under 3,000 characters**: that's Super Magic's limit on skill instructions, so a longer one can't be saved. The [contributing guide](https://github.com/Thread-Magic/super-magic-skills/blob/main/CONTRIBUTING.md) has the full format and a checklist.
  </Step>

  <Step title="Open a pull request">
    Submit your PR. A maintainer reviews it, and once it's merged it appears here on the next sync.
  </Step>
</Steps>

## Popular skills

<CardGroup cols={2}>
  <Card title="Smart Dispatch" icon="route" href="/skill-library/scheduling-and-dispatch/smart-dispatch">
    Auto-assign and schedule your techs by expertise and load
  </Card>

  <Card title="Skill-Based Routing" icon="diagram-project" href="/skill-library/scheduling-and-dispatch/skill-based-routing">
    Route to whoever actually fixed this before — not just whoever's free
  </Card>

  <Card title="Duplicate Hunter" icon="clone" href="/skill-library/triage-and-routing/duplicate-hunter">
    Catch duplicate tickets before they waste tech time
  </Card>

  <Card title="Catchall Routing" icon="signs-post" href="/skill-library/triage-and-routing/catchall-routing">
    Automatically route ownerless tickets to the right client
  </Card>

  <Card title="Queue-Scoring Triage" icon="list-ol" href="/skill-library/triage-and-routing/queue-scoring-triage">
    Always know which ticket to work next
  </Card>

  <Card title="Ticket QA Review" icon="clipboard-check" href="/skill-library/qa-and-closure/ticket-qa-review">
    Automate ticket QA against your own rubric
  </Card>

  <Card title="Stale-Ticket Follow-up" icon="clock-rotate-left" href="/skill-library/qa-and-closure/stale-ticket-followup-cadence">
    Automate the follow-up nobody has time for
  </Card>

  <Card title="CSAT Follow-up Loop" icon="face-smile" href="/skill-library/qa-and-closure/csat-followup-loop">
    AI-driven CSAT capture and follow-through
  </Card>

  <Card title="Escalation Prep" icon="arrow-up-right-dots" href="/skill-library/escalation/escalation-prep">
    Hand off a ticket cold-ready, every time
  </Card>

  <Card title="Shift Handoff" icon="right-left" href="/skill-library/escalation/shift-handoff">
    Nothing drops between shifts
  </Card>

  <Card title="Phishing Triage" icon="fish" href="/skill-library/security/phishing-triage">
    Automate first-response security triage
  </Card>

  <Card title="Client Risk Scan" icon="triangle-exclamation" href="/skill-library/account-management/client-risk-scan">
    Spot at-risk accounts before they churn
  </Card>

  <Card title="QBR & SBR Prep" icon="chart-pie" href="/skill-library/account-management/qbr-and-sbr-prep">
    Walk into every QBR already briefed
  </Card>

  <Card title="KB Article Draft" icon="book-open" href="/skill-library/documentation/kb-article-draft">
    Turn every resolution into reusable self-service content
  </Card>

  <Card title="Ticket Research Co-pilot" icon="magnifying-glass" href="/skill-library/troubleshooting-playbooks/ticket-research-copilot">
    Cited, evidence-based research before you touch the ticket
  </Card>

  <Card title="Liongard Access Pattern" icon="magnifying-glass-chart" href="/skill-library/liongard-inspectors/liongard-access-pattern">
    See what changed, across every connected system
  </Card>

  <Card title="Device Health Check" icon="server" href="/skill-library/devices-and-infrastructure/device-health-check">
    Diagnose a device fleet and get a remediation plan
  </Card>

  <Card title="New Hire Onboarding Coach" icon="graduation-cap" href="/skill-library/training-and-enablement/new-hire-onboarding-coach">
    Train a new tech on real tickets, scored against your rubric
  </Card>

  <Card title="Client Reply" icon="reply" href="/skill-library/communication/client-reply">
    Draft the client reply in your house voice
  </Card>

  <Card title="Daily Digest" icon="newspaper" href="/skill-library/personal-productivity/daily-digest">
    Your open tickets, skimmable in under a minute
  </Card>

  <Card title="Ticket Summary & Closure Note" icon="file-lines" href="/skill-library/documentation/ticket-summary-and-closure-note">
    A clean closure note, every time
  </Card>

  <Card title="Custom Time-Entry Writer" icon="stopwatch" href="/skill-library/documentation/custom-time-entry-writer">
    Time entries written your way
  </Card>
</CardGroup>

## Verified by partners

Proven in production by two or more Thread partners — the battle-tested subset of the library. [See all verified skills](/skill-library/verified).

<CardGroup cols={2}>
  <Card title="Escalation Advisor" icon="arrow-up-right-dots" href="/skill-library/escalation/escalation-advisor">
    Sweep active tickets against L2/L3, management, and project-conversion trigger lists and recommend which should escalate — before they age into problems.
  </Card>

  <Card title="New Hire Onboarding" icon="user-plus" href="/skill-library/onboarding-and-access/new-hire-onboarding">
    Run a new-hire onboarding end to end with role-based accounts, licenses, groups, hardware, and MFA driven from the client's own onboarding checklist.
  </Card>

  <Card title="Ticket QA Review" icon="circle-check" href="/skill-library/qa-and-closure/ticket-qa-review">
    Grade a completed ticket against the closure rubric — resolution, classification, owner, time logged, title, client message — pass or bounce it back.
  </Card>

  <Card title="Catchall Routing" icon="signs-post" href="/skill-library/triage-and-routing/catchall-routing">
    Identify the correct client and contact for a ticket that landed in a catchall or no-company mailbox, including forwarded mail and vendor alert routing.
  </Card>

  <Card title="Printer Troubleshooting" icon="screwdriver-wrench" href="/skill-library/troubleshooting-playbooks/printer-troubleshooting">
    Diagnose printing problems — nothing prints, stuck queues, garbled output, wrong printer, scan-to-email fails — via a spooler, driver, and network matrix.
  </Card>

  <Card title="Ticket Triage" icon="signs-post" href="/skill-library/triage-and-routing/ticket-triage">
    Classify a new or unassigned ticket, gauge severity, catch duplicates, and route it to the right board, status, and priority for the queue.
  </Card>

  <Card title="Backup Failure Triage" icon="server" href="/skill-library/devices-and-infrastructure/backup-failure-triage">
    Classify a backup failure by alert text and device state, check for recurrence, and decide whether to fix locally or escalate to the backup vendor.
  </Card>

  <Card title="Client Health Report" icon="address-card" href="/skill-library/account-management/client-health-report">
    Summarize a client's support health for a period — volume trend, recurring issues, noisy assets, SLA performance, and a few concrete recommendations.
  </Card>

  <Card title="Device Offline Runbook" icon="server" href="/skill-library/devices-and-infrastructure/device-offline-runbook">
    Work a device-offline alert or "won't connect" ticket — site-wide check first, maintenance windows, last activities, and clear escalate criteria.
  </Card>

  <Card title="Duplicate Hunter" icon="signs-post" href="/skill-library/triage-and-routing/duplicate-hunter">
    Check whether a ticket duplicates an existing open ticket for the same client, contact or asset, and symptom — and merge only on an exact reference match.
  </Card>

  <Card title="Scheduling Intent Detector" icon="signs-post" href="/skill-library/triage-and-routing/scheduling-intent-detector">
    Find "can we get on a call / book a time" requests hiding in recent tickets and route them to scheduling — skipping tickets where a tech has already engaged.
  </Card>

  <Card title="Shift Handoff" icon="arrow-up-right-dots" href="/skill-library/escalation/shift-handoff">
    Produce a skimmable end-of-shift or end-of-day one-pager of open work, grouped by status, for the next shift or a single named receiving technician.
  </Card>
</CardGroup>

## All categories

* [Triage & Routing](/skill-library/triage-and-routing/overview)
* [QA & Closure](/skill-library/qa-and-closure/overview)
* [Scheduling & Dispatch](/skill-library/scheduling-and-dispatch/overview)
* [Communication](/skill-library/communication/overview)
* [Documentation](/skill-library/documentation/overview)
* [Escalation](/skill-library/escalation/overview)
* [Onboarding & Access](/skill-library/onboarding-and-access/overview)
* [Devices & Infrastructure](/skill-library/devices-and-infrastructure/overview)
* [Security](/skill-library/security/overview)
* [Vendor Runbooks](/skill-library/vendor-runbooks/overview)
* [Liongard Inspectors](/skill-library/liongard-inspectors/overview)
* [Compliance & Audit](/skill-library/compliance-and-audit/overview)
* [Troubleshooting Playbooks](/skill-library/troubleshooting-playbooks/overview)
* [Alert Runbooks](/skill-library/alert-runbooks/overview)
* [End-User Guides](/skill-library/end-user-guides/overview)
* [Role Rituals](/skill-library/role-rituals/overview)
* [Localized](/skill-library/localized/overview)
* [Microsoft 365 Administration](/skill-library/m365-administration/overview)
* [PSA-Specific Workflows](/skill-library/psa-specific/overview)
* [Change & Problem Management](/skill-library/change-and-problem-management/overview)
* [Voice & Messenger](/skill-library/voice-and-messenger/overview)
* [Industry Packs](/skill-library/industry-packs/overview)
* [MSP Business Operations](/skill-library/msp-business-operations/overview)
* [Reporting & Analytics](/skill-library/reporting-and-analytics/overview)
* [Account Management](/skill-library/account-management/overview)
* [Client Lifecycle](/skill-library/client-lifecycle/overview)
* [Finance & Billing](/skill-library/finance-and-billing/overview)
* [Sales & Quoting](/skill-library/sales-and-quoting/overview)
* [Automation & Flows](/skill-library/automation-and-flows/overview)
* [Connectors](/skill-library/connectors/overview)
* [Training & Enablement](/skill-library/training-and-enablement/overview)
* [Personal Productivity](/skill-library/personal-productivity/overview)


## Related topics

- [Super Magic prompting 101](/super-magic/prompting-101.md)
- [Agents](/skill-library/agents.md)
- [Magic Recap Template Library](/assistive-ai/magic-recap-template-library.md)