> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Triage & Routing

> Work out what a new ticket is, how urgent it is, and where it belongs — before a technician opens it.

Work out what a new ticket is, how urgent it is, and where it belongs — before a technician opens it.


## Related topics

- [Catchall Routing](/skill-library/triage-and-routing/catchall-routing.md)
- [Ticket Triage](/skill-library/triage-and-routing/ticket-triage.md)
- [Scheduling Intent Detector](/skill-library/triage-and-routing/scheduling-intent-detector.md)