> ## Documentation Index > Fetch the complete documentation index at: https://docs.getthread.com/llms.txt > Use this file to discover all available pages before exploring further. # Verified Skills > Super Magic skills proven in production by two or more Thread partners — the battle-tested, multi-partner subset of the Magic Library. These clear a deliberately high bar: **two or more distinct Thread partners** run each one (or a close-intent variation) in production today. Everything else in the library is authored and ready, but not yet proven at multi-partner scale. ## What “Verified” means A **Verified** badge is earned, not assigned. Thread measures which named Super Magic skills partners actually run — interactively and autonomously through Flows — and a skill qualifies only once **at least two separate partner organizations** use it or a near-identical variation. It is the strongest signal that a skill delivers on a real service desk, not just on paper. ## Verified skills Sweep active tickets against L2/L3, management, and project-conversion trigger lists and recommend which should escalate — before they age into problems. Run a new-hire onboarding end to end with role-based accounts, licenses, groups, hardware, and MFA driven from the client's own onboarding checklist. Grade a completed ticket against the closure rubric — resolution, classification, owner, time logged, title, client message — pass or bounce it back. Identify the correct client and contact for a ticket that landed in a catchall or no-company mailbox, including forwarded mail and vendor alert routing. Diagnose printing problems — nothing prints, stuck queues, garbled output, wrong printer, scan-to-email fails — via a spooler, driver, and network matrix. Classify a new or unassigned ticket, gauge severity, catch duplicates, and route it to the right board, status, and priority for the queue. Classify a backup failure by alert text and device state, check for recurrence, and decide whether to fix locally or escalate to the backup vendor. Summarize a client's support health for a period — volume trend, recurring issues, noisy assets, SLA performance, and a few concrete recommendations. Work a device-offline alert or "won't connect" ticket — site-wide check first, maintenance windows, last activities, and clear escalate criteria. Check whether a ticket duplicates an existing open ticket for the same client, contact or asset, and symptom — and merge only on an exact reference match. Find "can we get on a call / book a time" requests hiding in recent tickets and route them to scheduling — skipping tickets where a tech has already engaged. Produce a skimmable end-of-shift or end-of-day one-pager of open work, grouped by status, for the next shift or a single named receiving technician. ## Related topics - [Magic Library](/skill-library/overview.md) - [ConnectWise Manage API Permissions Reference](/integrations/connectwise-permissions-overview.md) - [Rehire Reactivation](/skill-library/onboarding-and-access/rehire-reactivation.md)