> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice & Messenger

> Calls and chat as intake — voicemail, transcripts, dead air, and turning a conversation into a ticket.

Calls and chat as intake — voicemail, transcripts, dead air, and turning a conversation into a ticket.


## Related topics

- [Voice Catchall Identification](/skill-library/voice-and-messenger/voice-catchall-identification.md)
- [Voice Transcript Intake](/skill-library/voice-and-messenger/voice-transcript-intake.md)
- [Messenger Outage Banner](/skill-library/voice-and-messenger/messenger-outage-banner.md)