> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Guides by Role
> Role-specific starting points for everyone on your service desk — the Thread features, Super Magic skills, and rituals built for each job in your MSP.
export const ByRoleProgress = () => {
useEffect(() => {
const KEY = "thread-onboarding-completed";
const TEAL = "#00B398";
const BASE = "/start-here/roles/";
const DONE_ICON = '';
const COURSES = [{
slug: "technician",
steps: ["why-thread", "get-around-inbox", "day-one-setup", "daily-workflows", "ai-toolkit", "notifications-and-customers"]
}, {
slug: "dispatcher",
steps: ["why-dispatch-in-thread", "read-the-board", "assign-and-schedule", "ai-for-dispatch"]
}, {
slug: "service-ops-manager",
steps: ["set-up-the-desk", "sla-and-dispatch", "analytics-and-qa", "roll-out-and-adopt"]
}, {
slug: "csm-account-manager",
steps: ["client-intelligence-and-health", "qbrs-and-reporting", "retention-and-expansion"]
}, {
slug: "security-compliance-owner",
steps: ["security-work-in-thread", "data-and-compliance", "security-runbooks"]
}, {
slug: "sales-business-development",
steps: ["the-ai-service-pitch", "quote-and-handoff"]
}, {
slug: "msp-owner-leadership",
steps: ["the-rollout", "outcomes-and-analytics", "scale-ai-service"]
}, {
slug: "automation-engineer",
steps: ["flows-and-intents", "thread-mcp-and-api", "build-with-super-magic"]
}];
const COURSE_SLUGS = new Set(COURSES.map(c => c.slug));
const readLocal = () => {
try {
return JSON.parse(localStorage.getItem(KEY) || "[]");
} catch (e) {
return [];
}
};
const isDone = (done, id) => done.includes(id);
const decorate = () => {
const done = readLocal();
const scope = document.getElementById("sidebar-content") || document;
const links = [...scope.querySelectorAll('a[href*="' + BASE + '"]')].filter(a => !a.closest("main"));
links.forEach(a => {
const m = (a.getAttribute("href") || "").match(/\/start-here\/roles\/([^/?#]+)\/([^/?#]+)/);
if (!m) return;
if (!COURSE_SLUGS.has(m[1])) return;
const id = m[1] + "/" + m[2];
const d = isDone(done, id);
const has = a.querySelector(".thread-rc-check");
if (d && !has) {
const s = document.createElement("span");
s.className = "thread-rc-check";
s.textContent = "✓ ";
s.style.color = TEAL;
s.style.fontWeight = "700";
a.insertBefore(s, a.firstChild);
} else if (!d && has) {
has.remove();
}
});
COURSES.forEach(course => {
const li = scope.querySelector('li[id="' + BASE + course.slug + '"]');
if (!li) return;
const row = li.querySelector(":scope > button") || li.querySelector(":scope > a") || li.firstElementChild;
if (!row) return;
const nameSpan = [...row.querySelectorAll("span")].find(s => s.textContent.trim() && !s.classList.contains("thread-rc-coursecheck"));
if (!nameSpan) return;
const allDone = course.steps.length > 0 && course.steps.every(s => isDone(done, course.slug + "/" + s));
const has = nameSpan.querySelector(".thread-rc-coursecheck");
if (allDone && !has) {
const s = document.createElement("span");
s.className = "thread-rc-coursecheck";
s.setAttribute("aria-hidden", "true");
s.style.display = "inline-flex";
s.style.alignItems = "center";
s.style.verticalAlign = "-0.2em";
s.style.marginRight = "0.35em";
s.innerHTML = DONE_ICON;
nameSpan.insertBefore(s, nameSpan.firstChild);
} else if (!allDone && has) {
has.remove();
}
});
};
decorate();
const iv = setInterval(decorate, 600);
window.addEventListener("thread-onboarding-updated", decorate);
window.addEventListener("storage", decorate);
return () => {
clearInterval(iv);
window.removeEventListener("thread-onboarding-updated", decorate);
window.removeEventListener("storage", decorate);
};
}, []);
return null;
};
## Overview
Thread touches every job on the desk a little differently. Each hub links the product features that role lives in, the Super Magic skills built for their day, and their daily or weekly ritual. Roles match the [Skill Library](/skill-library/overview) exactly, so you can jump straight to the skills for any role.
## Guides by role
Work tickets faster in Inbox with Super Magic, Snippets, and Magic Recap.
Triage, prioritize, and route the board with Views and the Triage Agent.
Run the desk — teams, pods, analytics, XLAs, and QA.
Own client health, QBRs, and expansion with data and playbooks.
Handle security response, audits, and compliance posture.
Quote, position, and win with AI-powered service as the pitch.
Roll out Thread, track outcomes, and scale AI Service Unleashed.
Build Flows and Intents, wire Thread into your own AI clients, and drive it via API.
## Related topics
- [Scale AI Service Unleashed](/start-here/roles/msp-owner-leadership/scale-ai-service.md)
- [By Role](/skill-library/by-role.md)
- [Product guides](/guides/overview.md)