> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use ConnectWise RMM with Super Magic

> Connect ConnectWise RMM (Asio) to Super Magic so technicians can look up devices, patch status, tasks and scripts from inside a thread. Read-only in this beta.

<Warning>
  The ConnectWise RMM integration in Super Magic is in **beta**, and it is **read-only**. Super
  Magic can find and report on devices, patching, tasks and scripts — it cannot run or change
  anything in RMM yet. Actions will come later and will be confirmation-gated like every other
  Super Magic write.
</Warning>

With ConnectWise RMM (Asio) connected, Super Magic can look up devices, patch status, tasks and
scripts across your clients without a technician leaving the thread.

## How the connection works

* **One workspace connection, made once by an admin.** An admin connects ConnectWise RMM with API client credentials on the integrations page. Super Magic uses that single connection for everyone.
* **No per-technician sign-in.** Technicians never connect their own RMM accounts.
* **Pick your region once.** The form has a **Region** selector (US / EU / AU); Thread also infers the region from your Client ID.

<Note>
  If RMM tools aren't appearing in chat, it's either the workspace connection or the Super Magic
  toggle — never a per-member sign-in.
</Note>

## Connect it

<Steps>
  <Step title="Create API client credentials in ConnectWise RMM">
    In ConnectWise RMM (Asio), create API client credentials. You'll get a **Client ID** and a **Client Secret**.

    <Warning>
      The Client Secret is shown **once**, at creation. Store it somewhere safe before you close the dialog.
    </Warning>
  </Step>

  <Step title="Fill in the form in Thread">
    Go to **Thread Admin → Integrations → ConnectWise RMM**.

    | Field         | What goes in it                        | Not this                |
    | ------------- | -------------------------------------- | ----------------------- |
    | Client ID     | The API client ID from ConnectWise RMM | ❌ your Asio login email |
    | Client Secret | The API client secret                  | ❌ your Asio password    |

    Click **Connect**. Thread validates live, so a wrong value fails immediately with an error banner.
  </Step>

  <Step title="Turn on Super Magic access">
    On the same integration page, below the connection form, find the **Additional Enablement** card and switch the **Super Magic** toggle **on**.

    It's **off by default** — connecting RMM alone does not give Super Magic access. Your existing RMM integration keeps working exactly as before; Super Magic access is opt-in.

    <Frame>
      <img src="https://mintcdn.com/thread/utKq0mqB_LW79ckW/images/52abe93f-image.png?fit=max&auto=format&n=utKq0mqB_LW79ckW&q=85&s=441a5ffe41481b5b1161913ce3fab328" alt="Additional Enablement card on the ConnectWise RMM integration page with the Super Magic toggle" width="2130" height="2524" data-path="images/52abe93f-image.png" />
    </Frame>
  </Step>

  <Step title="Test it">
    Open **Inbox → Super Magic** and try:

    ```text theme={null}
    List our ConnectWise RMM companies
    Search RMM for [computer name]
    What's the patch status of [device]?
    ```

    Every technician in the workspace can use the lookups now — there's no per-member step.
  </Step>
</Steps>

## What Super Magic can do

| Capability         | What it does                     |
| ------------------ | -------------------------------- |
| List companies     | Your client organizations in RMM |
| List sites         | Sites within a company           |
| List device groups | Device groupings                 |
| Search devices     | Find computers by name           |
| Device detail      | Details for a specific machine   |
| List services      | Services on a device             |
| Patch status       | Patching state for a device      |
| List tasks         | Automation tasks                 |
| List scripts       | Available scripts                |
| List shell scripts | Available shell scripts          |

**Taking action is not available yet.** Asked to change something in RMM, Super Magic says so
plainly and points the technician to ConnectWise RMM. When actions arrive they'll go through the
**Confirm action** card and respect your write-access settings.

## Troubleshooting

| Symptom                                                     | Cause                                | Fix                                                                                                              |
| ----------------------------------------------------------- | ------------------------------------ | ---------------------------------------------------------------------------------------------------------------- |
| "The configuration is incorrect, check the data is correct" | Client ID or Secret wrong            | Re-create the API client credentials in ConnectWise RMM and re-enter them — the Secret is only shown at creation |
| Connection works but no RMM tools in chat                   | Super Magic toggle off               | Turn on the **Super Magic** toggle under **Additional Enablement**                                               |
| Super Magic refuses to run a script or modify a task        | Expected — this beta is read-only    | Lookups only for now; actions are on the roadmap                                                                 |
| No ConnectWise RMM card on the Integrations page            | RMM not available for your workspace | Contact Thread support                                                                                           |

## Next step

See the [Super Magic tool reference](/super-magic/super-magic-tool-reference) for everything Super
Magic can reach, or connect [NinjaOne](/super-magic/connecting-ninja-one-to-super-magic) if you
run that too.


## Related topics

- [ConnectWise RMM](/skill-library/by-connector/connectwise-rmm.md)
- [Intune vs RMM Reconciliation](/skill-library/devices-and-infrastructure/intune-rmm-reconciliation.md)
- [RMM Cross-Tool Reconciliation](/skill-library/devices-and-infrastructure/rmm-cross-tool-reconciliation.md)