> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Super Magic FAQ

> Common questions about Super Magic: where saved skills can be triggered (Inbox, Slack, Teams, Flows — not Thread MCP), write confirmation, and missing tools.

<Note>
  See the latest **Super Magic** updates in the [changelog](/changelog/q3-2026).
</Note>

## General

<AccordionGroup>
  <Accordion title="What is Super Magic?">
    Super Magic is the AI assistant built into Thread Inbox. Ask it anything in plain language — about a ticket, a contact, a company, a device — and it finds the answer or does the work. Start with [Meet Super Magic](/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox).
  </Accordion>

  <Accordion title="Does Super Magic change anything without my confirmation?">
    Not in chat. It reads freely, and before any write it shows a **Confirm action** card — nothing happens until you click **Confirm**. The exception is a [Super Magic Agent running in a Flow](/super-magic/build-a-super-magic-agent): nobody confirms each step there, so the write tools you check in the Flow become its entire scope.
  </Accordion>

  <Accordion title="Why is a tool I expect missing?">
    Super Magic only offers you the tools you're allowed to use. Write actions are controlled by your admin, intents and flows are always admin-only, integration tools appear only once connected and enabled, and some tools need your own sign-in. Work through [Why a tool might be missing](/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox#why-a-tool-might-be-missing) or the [admin guide troubleshooting checklist](/super-magic/super-magic-admin-guide-setup-access-safety#troubleshooting-why-cant-a-member-see-or-use-a-tool).
  </Accordion>
</AccordionGroup>

## Skills

<AccordionGroup>
  <Accordion title="Where can I trigger a saved skill?">
    Skills can be triggered wherever Super Magic itself runs, plus in Flows:

    * **Super Magic in Inbox** — run a skill on demand in chat, confirming each write.
    * **Super Magic in the [Slack](/companion-apps/how-to-use-the-slack-companion-app-for-service-teams) and [Teams](/companion-apps/install-the-teams-companion-app) Companion Apps** — the same saved skills, from the channel you're already working in.
    * **A Flow** — the **Run Skill** action *(beta)* runs a **shared** skill unattended on every matching ticket. See [Flows](/inbox/flows).

    [Thread MCP](/super-magic/thread-mcp-server-developer-guide) is the one place that can't trigger a saved skill — see the next question.
  </Accordion>

  <Accordion title="Can Thread MCP run my saved skills?">
    No. [Thread MCP](/super-magic/thread-mcp-server-developer-guide) puts Thread's *tools* inside your own LLM — Claude, ChatGPT, Copilot, Cursor — with the same reads and writes as Super Magic. Saved skills live in Super Magic, so an MCP client can't invoke one by name. Working from an MCP client, run the skill's prompt text itself instead.
  </Accordion>

  <Accordion title="Why doesn't my skill run in a Flow?">
    A Flow's **Run Skill** action runs **shared** skills only. A personal skill is skipped silently, and only an admin can share one. See the [Flows FAQs](/inbox/flows#faqs) for the rest of the checklist.
  </Accordion>

  <Accordion title="Why can't I save my skill anymore?">
    Skill instructions are capped at **3,000 characters**, and the same cap applies to a Flow's agent prompt. A longer skill saved before the cap keeps running — you just can't save it again until it's shortened. [Building with Super Magic](/start-here/roles/automation-engineer/build-with-super-magic#the-3000-character-limit) covers how to get a long prompt under the limit.
  </Accordion>

  <Accordion title="What's the difference between a skill and a Super Magic Agent?">
    A **skill** is a prompt that does one job on your tickets, run on demand in Super Magic with you confirming each write. A **Super Magic Agent** is a Flow action that fires on a matching ticket event and runs unattended, with the write tools you checked as its scope. See [Agents](/skill-library/agents) and [Skills](/skill-library/skills).
  </Accordion>
</AccordionGroup>


## Related topics

- [Common questions](/get-started/common-questions.md)
- [Proactive Suggestions in Super Magic](/super-magic/proactive-suggestions.md)
- [Connect IT Glue Documentation to Super Magic](/integrations/it-glue-super-magic.md)