> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use IT Glue with Super Magic

> Connect IT Glue to Super Magic for read-only documentation search across configurations, passwords, and client runbooks without leaving the ticket conversation.

<Tip>
  Availability: Limited release — contact your Thread account team to enable IT Glue for your workspace.
</Tip>

Connect IT Glue and Super Magic can search your **IT Glue documentation** mid-ticket — configurations, passwords documentation, client runbooks — with links back to the source in IT Glue.

### What you can ask

> "Find the firewall documentation for Acme in IT Glue"

> "What does IT Glue say about Acme's VPN configuration?"

> "Pull up the server documentation for this client"

IT Glue search is **read-only** — Super Magic looks things up, it never changes your IT Glue data.

### Set it up (admin, once for the whole workspace)

IT Glue is a **workspace-level integration**: connect it once and it works for every member.

<Steps>
  <Step title="Connect IT Glue to Thread">
    In the Thread Admin app, open **Integrations** (`/dashboard/integrations`), find **IT Glue**, and click **Configure** to enter credentials and connect.
  </Step>

  <Step title="Enable it for Super Magic">
    On IT Glue's detail page, below the setup card, turn **Super Magic access** on.
  </Step>
</Steps>

Both are required: a connected integration with Super Magic access off exposes nothing. (The Super Magic settings page shows a read-only **Connected to Super Magic** list — enablement happens on the Integrations page.)

#### Troubleshooting

* **No IT Glue results in chat?** Check the row shows **Connected** AND the toggle is on.
* **Still nothing?** Your workspace may not have the IT Glue release enabled yet — ask your account team.
* Anything else: [**Super Magic Admin Guide → Troubleshooting**](/super-magic/super-magic-admin-guide-setup-access-safety).

#### Available tools

| Tool           | Type | What it does                                                                             |
| -------------- | ---- | ---------------------------------------------------------------------------------------- |
| search\_itglue | Read | Searches IT Glue documentation and returns matching documents with links back to IT Glue |

<Note>
  Where a workspace has IT Glue **export** enabled, one additional write tool (`push_knowledge_to_itglue`) lets Super Magic export a resolved-ticket knowledge article into IT Glue — always behind the Confirm action card. Most workspaces use IT Glue for read-only search only.
</Note>


## Related topics

- [Connect IT Glue Documentation to Super Magic](/integrations/it-glue-super-magic.md)
- [IT Glue](/skill-library/by-connector/it-glue.md)
- [Proactive Suggestions in Super Magic](/super-magic/proactive-suggestions.md)