Magic LibraryLooking for a guided rollout instead of a single product? Start with your role’s course, or the rollout playbooks in the Resources tab.
Channels & workspace
Where your team and your customers actually work.Thread Inbox
The unified workspace — channels, threads, views, teams, dispatch, and planning.
Messenger
Branded chat and the Teams, desktop, and web service apps for your customers.
Companion Apps
Post ticket updates into Slack and Teams channels your team already lives in.
Workspace administration
Members, teams, roles, SSO, and workspace-wide settings.
AI products
The AI layer that triages, drafts, acts, and reports.Magic AI
Assistive AI that prioritizes, categorizes, titles, recaps, and reads sentiment.
Magic Agents
Triage and Reminder agents that take action on tickets on their own.
Super Magic
Your in-Inbox AI assistant, with connectors, tools, and the Thread MCP.
Voice AI
An AI voice agent for inbound and outbound calls, overflow, and after-hours.
Service Intelligence
Client memory and knowledge that ground better answers.
Magic Analytics
Explore your service-desk data with dashboards, alerts, and the Dashboard Agent.
Flows
Event-triggered automations that route, update, and run skills on tickets.
Connect & administer
Wire Thread into your stack, then run it day to day.Integrations
ConnectWise, Autotask, and HaloPSA, plus RMM, documentation, and scheduling tools.
Notifications
How alerts reach your team and your customers, and how to tune them.
Security & compliance
Data encryption, AI privacy, sub-processors, and access controls.
Plans & billing
Manage your plan, licenses, and the Thread billing portal.