Magic LibraryWeekly sessions
Monday — Super Magic Admin Training. One skill, flow, or connector each week, deep enough that you can set it up the same day.
Tuesday — Service Team Training. How to use the product day to day. Good for onboarding new hires, or for the parts nobody ever showed you.
Wednesday — Super Magic Technician Training. Hands-on problem solving with real scenarios from live service desks — a skill that misbehaves, a workflow that falls over on edge cases. The fix gets built in the session.
Thursday — Voice AI Adoption AMA. Internal alignment, go-to-market, technical configuration — whatever is blocking a full rollout.
Friday — Super Magic Office Hours. Open mic, no agenda and no slides. A question you didn’t want to open a ticket for, or feedback you want to give directly.
There’s nothing to prepare and no pre-reads. The sessions run on real work, so if you have something specific, drop it in the chat when you join.
Pick a session and register
The full week on the Thread events page, with a registration form for each session.
AI Service Unleashed weekly call
A 45-minute call where Thread’s executive team walks through the roadmap and hands you the wheel on where it goes next, a direct line to shape AI service desks, pressure-test ideas in real time, and see how other partners are using Super Magic. It runs Thursdays at 11:00 AM ET, separate from the weekday session above.Register for the AI Service Unleashed call
Join hundreds of MSPs for product releases, beta program access, and peer insight.
More ways to connect
Can’t make a session, or want to keep the conversation going between them?Thread Crew community
Ask questions and swap ideas with other Thread partners.
All Thread events
The weekly schedule, session details, and registration in one place.