Magic LibraryNew to Thread?
Start here. Pick the entry point that matches what you need to do first.Set up your workspace
Create your Thread workspace and connect your PSA — the first thing to do.
Find your role
Jump to the hub built for your job — features, skills, and daily ritual.
What is Thread?
A quick tour of the product before you dive in.
Start with your role
New to Thread, or rolling it out to your team? Start with the hub for your role.Technician
Work and resolve tickets faster.
Dispatcher
Triage and route the queue.
Service & Ops Manager
Run the desk and measure it.
CSM / Account Manager
Keep customers healthy and growing.
Security & Compliance
Access, data handling, and controls.
Sales & BizDev
Position and sell Thread.
Owner / Leadership
Roll Thread out across the team.
Browse the Magic Library
Prebuilt agents and skills for the desk.
Explore by product
Thread Inbox
The unified workspace where your team works every ticket.
Magic AI
Assistive AI that prioritizes, categorizes, titles, recaps, and reads sentiment.
Magic Agents
Triage and Reminder agents that take action on tickets.
Super Magic
Your AI assistant in Inbox, with connectors and tools.
Voice AI
An AI voice agent for inbound and outbound calls.
Service Intelligence
Client memory and knowledge that ground better answers.
Magic Analytics
Explore your service desk data, dashboards, and alerts.
Messenger
Branded chat and service apps for your customers.
Admin & integrations
Connect your PSA, RMM, and documentation tools.
Popular integrations
ConnectWise
PSA ticketing, time, and billing.
Autotask
PSA ticketing and workflow.
HaloPSA
PSA ticketing and automation.
IT Glue
Documentation and knowledge.
Hudu
Documentation and passwords.
NinjaOne
RMM device management.
Rewst
Automation and workflows.
TimeZest
Appointment scheduling.
Stay updated
Changelog
The latest releases, features, and improvements.
Resources
Events, webinars, community, and the rollout playbooks.
Book a demo
See Thread in action with our team.