Thread Help Center

Getting Started

Everything you need to get started with Thread.

7 articles by 3 authors

Integrations

Discover how to integrate Thread with your PSA and other essential tools.

22 articles by 4 authors

Assistive AI Automations

Transform your service operations with AI-powered assistance and make magic ✨ happen.

10 articles by 3 authors

AI Agents

AI-powered assistants that take real action on your behalf—unleashing the full potential of your AI Service Desk.

27 articles by 3 authors

Super Magic

Super Magic is an AI assistant built into your Inbox. Ask it anything in plain language — about a ticket, a contact, a company, a device — and it finds the answer or does the work. It can search everything your workspace knows, and (when your admin allows it) take real actions like updating tickets, logging time, and rebooting devices.

17 articles by 1 author

Magic Analytics

Magic Analytics is your reporting experience inside Thread. It brings your service desk metrics and the impact of Thread's AI products together in one place, so you can see the value you're getting and where to focus next.

6 articles by 1 author