Getting Started

Everything you need to get started with Thread.

7 articles by 4 authors

Integrations

Discover how to integrate Thread with your PSA and other essential tools.

22 articles by 6 authors

Assistive AI Automations

Transform your service operations with AI-powered assistance and make magic ✨ happen.

10 articles by 4 authors

AI Agents

AI-powered assistants that take real action on your behalf—unleashing the full potential of your AI Service Desk.

26 articles by 5 authors

Super Magic

Super Magic is an AI assistant built into your Inbox. Ask it anything in plain language — about a ticket, a contact, a company, a device — and it finds the answer or does the work. It can search everything your workspace knows, and (when your admin allows it) take real actions like updating tickets, logging time, and rebooting devices.

16 articles by 1 author

Magic Analytics

Magic Analytics is your reporting experience inside Thread. It brings your service desk metrics and the impact of Thread's AI products together in one place, so you can see the value you're getting and where to focus next.

6 articles by 1 author

Messenger

Streamline communication with your customers by allowing them to easily chat and create tickets from anywhere they work.

35 articles by 8 authors

Thread Inbox

Manage, prioritize, and respond to customer tickets in real-time with Thread Inbox, streamlining workflows and boosting efficiency.

37 articles by 7 authors

Teams & Slack Companion Apps

Empower your service team to view, update, and reply to tickets directly from Teams or Slack.

4 articles by 2 authors

Customer Communication & Adoption

Explore resources and strategies to help customers adopt and engage with new features like Chat and AI-automated triage.

1 article by 1 author

Frequently Asked Questions (FAQ)

Find answers to common questions and get quick solutions to help you make the most of Thread.

2 articles by 2 authors

Webinars & Training

Register now for upcoming webinars and interactive forums.

1 article by 1 author

Notifications

Understand how Thread notifications keep both your customers and service team updated and in sync.

3 articles by 1 author

Security & Billing

Explore everything you need to know about our security policies and billing processes.

8 articles by 4 authors