Magic LibraryOverview
Thread touches every job on the desk a little differently. Each hub links the product features that role lives in, the Super Magic skills built for their day, and their daily or weekly ritual. Roles match the Skill Library exactly, so you can jump straight to the skills for any role.Guides by role
Technician
Work tickets faster in Inbox with Super Magic, Snippets, and Magic Recap.
Dispatcher
Triage, prioritize, and route the board with Views and the Triage Agent.
Service & Ops Manager
Run the desk — teams, pods, analytics, XLAs, and QA.
CSM / Account Manager
Own client health, QBRs, and expansion with data and playbooks.
Security & Compliance Owner
Handle security response, audits, and compliance posture.
Sales & Business Development
Quote, position, and win with AI-powered service as the pitch.
MSP Owner / Leadership
Roll out Thread, track outcomes, and scale AI Service Unleashed.
Automation Engineer
Build Flows and Intents, wire Thread into your own AI clients, and drive it via API.