Skip to main content
Calls and chat as intake — voicemail, transcripts, dead air, and turning a conversation into a ticket.

After-Hours Voicemail Digest

Build a morning digest of overnight voicemails and after-hours calls: urgent items first, callbacks owed with deadlines, and which tickets were created.

Chat-to-Ticket Conversion

Capture a live Messenger chat's context into a real ticket with title, description, contact, priority, and steps tried, no repeating for the user.

Dead-Air Call Filter

Detect and close voice sessions that were dead air, instant hangups, or robocalls so they don't pollute the queue: human speech means it isn't dead air.

Live Chat Etiquette

House rules for working a live Messenger chat: response cadence, holding messages, handoff phrasing, and ending the chat cleanly for the desk playbook.

Messenger Deployment Audit

Report which clients use Messenger versus which are entitled (deployed and active vs. silent) surfacing adoption gaps worth a rollout conversation.

Messenger Outage Banner

Draft, update, and retire the Messenger client-facing incident banner with factual wording, no cause speculation, and hard expiry for stale text.

Voice Call QA Review

Review AI-handled voice calls against a rubric (caller identified, issue captured, commitments accurate, clean handoff), with transcript evidence cited.

Voice Catchall Identification

Identify the client and contact behind an unknown caller on a voice ticket with only a phone number, using number, name, and company clues from transcript.

Voice Transcript Intake

Turn a pasted call transcript into ticket action: extract caller, client, issue, and commitments, then create or update the ticket with a time entry.

Voicemail to Ticket

Convert a voicemail transcription into a ticket with a callback commitment: urgency read from what the caller actually said, not from tone guesses.