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Limited release. Super Magic in the Slack Companion App is available to a limited set of partners and is enabled per workspace. Ask your Customer Success contact if you want it turned on for your workspace.
Super Magic — the same AI assistant you use in Thread Inbox — can answer you directly in Slack through the Slack Companion App. Ask about tickets, clients, or anything else your workspace knows, right from the channels where your team already works. It acts as you: it uses your own Thread member permissions and your workspace’s Super Magic access settings, exactly as in the Inbox.

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Before you start

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Where you can talk to Super Magic

  • Direct message: open a DM with the Thread app and just type your question.
  • In a channel: @mention the Thread app in any channel it has been added to. The Thread app must be a member of the channel to see the mention.

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Ticket context comes along automatically

When you ask Super Magic inside a Slack thread that’s tied to a ticket (for example, a ticket thread the Companion App posted to one of your routing channels) it already knows which ticket you’re talking about. No need to paste a ticket number: “summarize this ticket” or “log 15 minutes on this” just works.

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Approving write actions

Reads never change anything. When you ask for a change (updating a ticket, adding a note, logging time) Super Magic posts a confirmation with Approve and Cancel buttons:
  • Approve runs the action, and the card updates to show it was approved.
  • Cancel stops it, and Super Magic confirms it won’t run the action.
  • An approval belongs to the conversation that produced it. If the conversation has moved on, the card shows Expired: ask again if you still want the action.

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Managing conversations

Each Slack thread holds its own Super Magic conversation, so context doesn’t bleed between topics. To start over in the same thread or DM, send new chat or reset. Super Magic drops the previous context and replies “Started a new chat. What can I help with?”

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Troubleshooting

  • “Super Magic is not enabled for your company yet.”: your workspace has the Companion App but Super Magic itself is switched off. An admin can turn it on; see the Super Magic admin guide.
  • No response to an @mention: check the Thread app is a member of the channel, and that your Slack account is linked to your Thread member account.
  • An old Approve button shows “Expired”: the approval was superseded by newer messages in that conversation. Ask Super Magic for the action again.