Skip to main content
Every time a Flow evaluates a ticket, that run is recorded, whether its conditions matched or not and whether it changed anything. The Logs tab is where you go to check: did this Flow actually fire on this ticket, and what did it do? Before Logs, answering that meant piecing it together from the ticket itself: an internal note here, a field change there, no single place that showed the whole run. Logs gives you one list, filterable by thread and time, with a detail view for each run.

​
Open the Logs tab

1

Go to Flows

In Thread Admin, go to Flows.
2

Select the Logs tab

Select Logs, next to your list of Flows.
3

Browse or filter runs

Runs are listed newest first. Narrow the list with the Thread filter (search by ticket number or title) or the Time filter (a date range).
4

Open a run

Select a run to open its detail panel.

​
What a run’s detail shows

Each run opens a Details stepper listing, in order:
  • The conditions the Flow checked, and whether they matched
  • Each action the Flow executed: a field update, a note, an assignment, and so on
  • For an Agent Builder action, an Agent conversations row linking to the Super Magic conversation the agent produced. See See what an agent did during a flow run for what that view shows and why some runs don’t have one
An Agent Builder action in the stepper reports Dispatched, not Success: that only means the run handed off to the agent. Open the linked conversation to confirm what it actually did.

​
Retention

Log entries are kept for 7 days. A run older than that ages out of the list on its own. If you need a longer record of what a Flow did, capture it on the ticket itself (an internal note, for example) rather than relying on Logs.