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TimePad is where you record the time you spend on a thread — start and end times, work role and work type, and your work notes, all in one panel. It’s also wired into Magic AI: Write Entry reads the conversation and drafts a concise, professional summary of what you did, so logging time is faster and the entries read consistently.

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Use the timer

1

Start tracking

Click the play button when you begin working. The timer counts in hours, minutes and seconds.
2

Write the entry

When you’re done, click Write Entry. Magic AI analyses the thread and drafts a description of the work performed.
3

Review and save

Read the draft, edit anything that isn’t right, then save. The draft is a starting point — you own what gets recorded.
Timers don’t run forever. Thread automatically clears a timer that has been running for more than 12 hours, or that was stopped 7 days ago without its entry being saved. Clearing works like pressing Clear: your draft notes stay, but the clock resets. If you leave a timer running overnight and it comes back empty, re-enter the time by hand before saving.

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Enter time by hand

Click the 00:00:00 display (or whatever time is showing), and type. The field reads shorthand: Adjust start and end times by clicking into either field, editing, and pressing Return to save. Fine-tune with the arrow keys: click into the timer field and press ↑ or ↓ to move in 15-minute steps rather than retyping.

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Automate it

Go to your name in the bottom left → Preferences → TimePad. Between them you can run TimePad fully manually or have it handled in the background.

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Field reference

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Saving

The Save button offers three destinations:
  • Save Internally: keeps the entry in Thread only.
  • Save Externally: pushes it to your connected PSA.
  • Save Externally & Email Contact: pushes it to the PSA and emails the note to the customer contact.
Save Externally & Email Contact sends mail to the customer. Check the note reads the way you want a client to read it before choosing it.
Set the button’s default action in Thread Admin → Workspace.

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Best practices

  • Use Write Entry where you can, the notes come out standardised and complete.
  • Always include a brief note describing the work, even on short entries.
  • Check Work Role and Work Type match your PSA board’s defaults, or the entry may not map cleanly.
  • Tick Resolution only when your work actually closes out the thread’s issue.

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Next step

If your PSA is Autotask, turn on chat and TimePad insights so the data flows through. Work-role defaults are covered in default work role and type logic.