Track your time with TimePad

TimePad is where you record the time you spend on a thread — start and end times, work role and work type, and your work notes, all in one panel. It’s also wired into Magic AI: Write Entry reads the conversation and drafts a concise, professional summary of what you did, so logging time is faster and the entries read consistently.

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Use the timer

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Enter time by hand

Click the 00:00:00 display — or whatever time is showing — and type. The field reads shorthand: Adjust start and end times by clicking into either field, editing, and pressing Return to save. Fine-tune with the arrow keys — click into the timer field and press ↑ or ↓ to move in 15-minute steps rather than retyping.

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Automate it

Go to your name in the bottom left → Preferences → TimePad. Between them you can run TimePad fully manually or have it handled in the background.

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Field reference

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Saving

The Save button offers three destinations:

• Save Internally — keeps the entry in Thread only.
• Save Externally — pushes it to your connected PSA.
• Save Externally & Email Contact — pushes it to the PSA and emails the note to the customer contact.

Set the button’s default action in Thread Admin → Workspace.

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Best practices

• Use Write Entry where you can — the notes come out standardised and complete.
• Always include a brief note describing the work, even on short entries.
• Check Work Role and Work Type match your PSA board’s defaults, or the entry may not map cleanly.
• Tick Resolution only when your work actually closes out the thread’s issue.

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Next step

If your PSA is Autotask, turn on chat and TimePad insights so the data flows through. Work-role defaults are covered in default work role and type logic.