Show All Tickets in Chat and Excluded Boards

IMPORTANT: Applies to all tickets created in PSA
IMPORTANT: These options can be overwritten on client company settings level

	Existing tickets: option is enabled	Existing tickets: option is disabled	New tickets: option is enabled	New tickets: option is disabled
Messenger (list)	will be visible	will not be visible	will be visible	will not be visible
Teams Support Tab (Messenger list)	will be visible	will not be visible	will be visible	will not be visible
Teams Chat Tab	will arrive on update	will continue to be visible	will be visible	will not be visible
Teams Group Chats	will arrive on update	will continue to be visible	will be visible	will not be visible
Slack Home Tab (list)	will be visible	will not be visible	will be visible	will not be visible
Slack Message Tab	will arrive on update	will continue to be visible	will be visible	will not be visible

IMPORTANT: Applies to all tickets
IMPORTANT: These options can be overwritten on client company settings level

	Existing tickets: if ticket did not match then excluded board (queue) or source is changed and now matches	Existing tickets: if ticket did match then excluded board (queue) or source is changed and now does not match	New tickets: tickets do not match any of excluded boards (queues) or sources	New tickets: tickets match one of excluded boards (queues) or sources	Existing tickets: if ticket did not match then board (queue) or source is changed on the ticket and now matches	Existing tickets: if ticket did match then board (queue) or source is changed on the ticket and now does not match
Messenger (list)	will not be visible	will arrive on update	will be visible	will not be visible	will not be visible	will be visible
Teams Support Tab (Messenger list)	will not be visible	will arrive on update	will be visible	will not be visible	will not be visible	will be visible
Teams Chat Tab	will continue to be visible	will arrive on update	will be visible	will not be visible	will continue to be visible	will arrive on update
Teams Group Chats	will continue to be visible	will arrive on update	will be visible	will not be visible	will continue to be visible	will arrive on update
Slack Home Tab (list)	will not be visible	will arrive on update	will be visible	will not be visible	will not be visible	will be visible
Slack Message Tab	will continue to be visible	will arrive on update	will be visible	will not be visible	will continue to be visible	will arrive on update