Before you start
- Admin access to your PSA (ConnectWise, Autotask, or HaloPSA)
- A Microsoft 365 admin who can approve SSO
- Your team’s list of boards / queues and the statuses you use
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Join hundreds of MSPs on the AI Service Unleashed weekly call — product releases, beta access, and Super Magic tips. Register
Stand up your Thread workspace, connect your PSA, configure Microsoft SSO and status mapping, and tune notifications so tickets flow correctly from day one.
Was this page helpful?