ConnectWise RMM - Thread Docs

Built for ConnectWise RMM. Turn on the ConnectWise RMM connector in Super Magic to run them end to end.

Intune vs RMM Reconciliation

Reconcile an Intune-enrolled device list against RMM agent inventory — find machines missing an RMM agent, missing Intune, or double-managed conflicts.

License Billing Reconciliation

Reconcile a client's billing against reality — RMM devices, license export, onboarding tickets — to find missed adds, missed removals, and discrepancies.

Mac Fleet Management

Review Macs under RMM — agent health, macOS version and update posture, disk and encryption basics, and awareness of a separate MDM owning updates.

MDR Client Onboarding

Onboard a client to a new MDR or SOC service: scope assets, wire alert routing into the desk, record escalation contacts, and set noise expectations.

Patch Compliance Review

Report patch status for one device or a whole fleet — missing, failed, and pending patches — via ConnectWise RMM, Liongard, or NinjaOne alerts as fallback.

RMM Cross-Tool Reconciliation

Reconcile device lists across RMM, EDR, backup, and documentation — find missing agents, single-tool orphans, and count mismatches that distort billing.

Seat Count True-Up

Monthly true-up for per-seat and per-device agreements — compare actual counts from RMM and onboarding tickets against billing, and produce evidence.

Security Onboarding New Client

Run a new-client security intake: MFA coverage, admin inventory, backup posture, EDR presence, and produce the day-one risk list before an incident.

Server Patch Windows

Plan and verify per-client server patching — map each server to its maintenance window, sequence reboots correctly, and run post-patch verification passes.

Vulnerability Report Triage

Triage a CVE, vendor advisory, or researcher disclosure: assess severity vs exploitability, check affected assets, and plan patch or mitigation steps.

Zero-Day Emergency Response

Coordinate an emergency response to an actively exploited zero-day: count each client's exposure, apply mitigations, and communicate the same night.