TimeZest - Thread Docs

Built for TimeZest. Turn on the TimeZest connector in Super Magic to run them end to end.

Appointment No-Show Follow-Up

A client missed a scheduled appointment: log the no-show on the ticket, draft a courteous rebooking email, and apply the repeat-no-show policy on miss #3.

Reschedule Request Handling

A client asks to move an appointment: find the schedule entry or booking, propose new slots that actually work, update it, and confirm to the client.

Scheduling Intent Detector

Find "can we get on a call / book a time" requests hiding in recent tickets and route them to scheduling — skipping tickets where a tech has already engaged.

TimeZest Booking

Create a TimeZest scheduling request from a ticket — pick the right appointment type and resource, and drop the self-service booking link into the client reply.

WiFi Heatmap / Site Survey Request

Decide when a wireless problem warrants a heatmap or site survey, and capture the site information needed to commission one without a return visit.

Zapier Outlook Calendar Booking

Book remote sessions and onsite visits on the tech's Outlook calendar — Create Event with Teams link, attendees, ticket reference, mirrored in Thread.