Category: Communication · View source ↗
Communication
Follow-up Chaser
Draft a polite, escalating follow-up when a client hasn’t replied on a ticket — first nudge, second nudge, or final pre-closure attempt with tone.
Runs as: Agent + SkillBeta — a Flow can run it unattended on a matching ticket event, and it also works as a hands-on sweep across tickets in Super Magic.
Connectors: Thread — native, no connector required
Role: Technician
Outcome: Time & Cost Savings (Capacity)
When to use: “The client hasn’t responded — draft a follow-up” / “second follow-up on this ticket” / working a stale-ticket queue where each waiting-on-client ticket needs its next chase.
Run it: on one ticket · across a waiting-on-client queue · or as a Flow (triggered on a ticket waiting on the client).
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