Documentation - Thread Docs

Turn what happened on a ticket into something reusable — recaps, closure notes, KB articles, runbooks, and time entries.

Custom Time Entry Writer

Summarize thread activity within the active timer window using a recap template, preview the draft, then log the time entry on confirm.

Deep Recap

Build a full ticket recap covering messages, notes, time entries, related sibling tickets, timeline, and current blockers — beyond the default summary.

Doc Gap Detector

Find tickets where a security- or configuration-impacting change (firewall, MFA, DNS, admin access) was made with no linked or matching documentation update.

Environment Facts Updater

When a ticket reveals a changed client environment fact — new server, ISP, VPN, or key contact — draft the update for the client documentation platform.

KB Article Draft

Turn a resolved ticket into a reusable knowledge-base article draft with title, symptoms, cause, numbered resolution, and stripped client specifics.

Knowledge Base Taxonomy

Design a knowledge base category hierarchy and controlled tag vocabulary with naming and placement rules, grounded in what the desk actually documents.

Note Format Standard

Base skill defining the house format, tone, and plain-text PSA-sync rules for internal ticket notes. Other documentation skills reference this standard.

Post-Mortem & RCA Author

Write a structured post-mortem or root-cause analysis from an incident ticket — executive summary, event timeline, impact, root cause, and action items.

Runbook Recommender

Match a ticket against the desk's approved runbooks and post up to three runbook links as a single internal note — only when confident, otherwise nothing.

SOP Builder

Write a standard operating procedure — scope, prerequisites, numbered steps, validation, escalation — from a ticket, a rough doc, or a described process.

SOP Candidate Finder

Sweep recently resolved tickets for documentation-worthy resolutions like recurring fixes and vendor workarounds, ranking SOP and KB article candidates.

Stale Doc Hygiene

Find documentation untouched for 180+ days, test it against current ticket reality, and produce a verification task list of docs to confirm, update, or retire.

Ticket Export for LLM

Produce a clean, sanitized, self-contained export of a ticket for pasting into another AI tool — credentials and PII stripped, context preserved.

Ticket Intake & Formatting

Build a clean ticket title and description from a raw report, voicemail, email, form submission, or rough technician notes, following the house intake standard.

Ticket Summary & Closure Note

Produce a clean ticket summary as a resolution note, closure note, or templated P1/P2 handoff — in the requested format and point of view.

Time Entry Cleanup

Turn raw, rough time notes into clean, standardized time entries with client-facing and internal versions, recording only work explicitly stated as done.