Magic LibraryVerified means battle-tested. Every skill here is running in production on real MSP service desks today. Everything else in the library is authored and ready to use — it simply hasn’t earned the badge yet.
What “Verified” means
A Verified badge is earned, not assigned. Thread tracks which named Super Magic skills MSPs actually run — interactively and unattended through Flows — and the badge goes to the ones proven in day-to-day production. It is the strongest signal that a skill holds up on a real service desk, not just on paper.Verified skills
Escalation Advisor
Sweep active tickets against L2/L3, management, and project-conversion trigger lists and recommend which should escalate: before they age into problems.
New Hire Onboarding
Run a new-hire onboarding end to end with role-based accounts, licenses, groups, hardware, and MFA driven from the client’s own onboarding checklist.
Ticket QA Review
Grade a completed ticket against the closure rubric (resolution, classification, owner, time logged, title, client message) pass or bounce it back.
Catchall Routing
Identify the correct client and contact for a ticket that landed in a catchall or no-company mailbox, including forwarded mail and vendor alert routing.
Printer Troubleshooting
Diagnose printing problems (nothing prints, stuck queues, garbled output, wrong printer, scan-to-email fails) via a spooler, driver, and network matrix.
Ticket Triage
Classify a new or unassigned ticket, gauge severity, catch duplicates, and route it to the right board, status, and priority for the queue.
Backup Failure Triage
Classify a backup failure by alert text and device state, check for recurrence, and decide whether to fix locally or escalate to the backup vendor.
Client Health Report
Summarize a client’s support health for a period: volume trend, recurring issues, noisy assets, SLA performance, and a few concrete recommendations.
Device Offline Runbook
Work a device-offline alert or “won’t connect” ticket: site-wide check first, maintenance windows, last activities, and clear escalate criteria.
Duplicate Hunter
Check whether a ticket duplicates an existing open ticket for the same client, contact or asset, and symptom, and merge only on an exact reference match.
Scheduling Intent Detector
Find “can we get on a call / book a time” requests hiding in recent tickets and route them to scheduling, skipping tickets where a tech has already engaged.
Shift Handoff
Produce a skimmable end-of-shift or end-of-day one-pager of open work, grouped by status, for the next shift or a single named receiving technician.