Magic LibraryThe golden rule of adoption
What’s actually in it for you
Tickets arrive pre-worked
The Triage Agent responds to new requests 24/7, gathers the details you’d normally chase down, sets priority and category, and can resolve routine requests before they hit your queue.
Less swivel-chair
Statuses, notes, time entries, scheduling, and approvals — all from one screen. Slash commands and keyboard shortcuts keep your hands on the keys.
Context walks in with the ticket
Contact Intelligence shows what’s known about the person — devices, past issues, what fixed it last time — before you type a word.
An AI teammate on demand
Super Magic searches tickets, clients, and knowledge in plain language and — with your confirmation — updates tickets, logs time, and schedules work for you.
Where work comes from
Threads land in Inbox from several sources, and each thread shows a small source icon next to its summary so you always know where it came from.Read the conversation top-to-bottom before you reply. By the time a chat or email reaches your queue, the Triage Agent may have already replied instantly, asked clarifying questions, gathered the scope, and set priority and category. The answers you need are often already there.
Next
Now that you know what changes, learn the workspace you’ll live in all day.Get around Inbox
The three panels you’ll live in, Views, and the anatomy of a thread.