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What is Thread? A Beginner's Guide
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Configure Status Mapping in Thread
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Pod Configuration in ConnectWise PSA
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How to Enable Chat and Timepad Insights in Autotask
Setting up an Email Communication Workflow in Autotask
Halo PSA
How to Setup HaloPSA Ticketing Integration
Action Mapping Configuration with Thread
Exploring Your Response Options in Halo
Frequently Asked Questions (FAQ)
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Auvik
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Magic Recap Template Library
Getting Started with Magic Recap
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Magic Title Rule Creation Guide
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Configure Magic Sentiment
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Triage Agent
Getting Started with Triage Agent
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Create Your First Intents with Triage Agents
Trigger Powerful Automations with Magic Agents
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Automating Knowledgebase Search with Triage Agent
Setting Up Email Support for Magic Agents and Inbox
Reminder Agent
Configure Reminder Agent
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Getting Started with Messenger
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Microsoft Teams 2.0 FAQs
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How to Uninstall the Microsoft Teams Service App
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Messenger Portal Auto Authentication
Embedding Messenger on a Landing Page
Messenger FAQ
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How to Override Messenger Branding and Configuration for a Customer
How Configurations and Assets Work in Messenger Chat
Messenger Internationalization (English & French)
Allow New Contacts to Open Chats in Messenger
How to Set Up Support Business Hours in Messenger
Access All Tickets in Messenger (formerly "Proactive Messages")
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Where Can I Find My Thread App ID?
How to Add a "Chat Now" Button to Ticket Email Notifications in Your PSA
Thread Inbox
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Inbox: Getting Started
Inside Views
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Creating a Flow to Send a Holiday Out-of-Office Message
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Snippets
Save Time Answering Chats with Snippets
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Teams Companion App for Service Teams
Installing the Internal-Facing Companion App for Teams
Troubleshooting "You Don't Have Permission" Error in Teams
Slack Companion App for Service Teams
How to Use the Slack Companion App for Service Teams
Installing the Internal-Facing Inbox Companion App for Slack
Customer Communication & Adoption
Craft your White Labeled Thread Customer Rollout Campaign
Can I Get a Custom Teams or Slack Support App?
Multi-Language and Internationalization Support
Webinars & Training
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Notifications for your Customers
How Notifications Work for your Customers
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How to Manage Your Inbox Notifications
How Notifications Work for your Team
Security & Billing
AI Privacy & Security Overview
Data & Encryption
What if my organization has IP or domain restrictions?
List of Sub-Processors
Accessing Thread invoice history and billing information
All Categories > AI Agents > Triage Agent
9 articles
Meet your new AI-powered service team! Triage Agent is conversational service AI, designed to triage, respond to, and even resolve incoming chat or email service requests with efficiency and speed. I…
Updated 1 week ago by Andy Althouse
Magic Agents gather information so your technicians or automations can get straight to outcomes
Updated 8 months ago
Start here, creating the most common and impactful intents, based on extensive analysis
Updated 6 months ago by Bryan Chapman
Magic Agent is great at troubleshooting and gathering information. It can take that information and either send it to a technician, or kick off an automation. Just like for a technician, it can kick…
Updated 8 months ago by Bryan Chapman
The Intent Creation Assistance intent is designed to help users build new intents within the Magic Agent service catalog. This intent collects the necessary details, such as the intent name, descript…
Updated 8 months ago by Stephen Boss
The Magic Agent Approvals feature allows Managed Service Providers (MSPs) to fully automate approval workflows directly within Thread. By adding approvals to Magic Agent intents , you can automatical…
Updated 8 months ago by Griffin Steinman
To seamlessly integrate Magic Agents into your service workflow, it's recommended to create a dedicated or unique status for when Magic Agents are actively working on a ticket. This provides clear vi…
Overview. This guide outlines how to integrate Triage Agent with Power Automate to streamline IT request resolutions by automatically searching and scraping relevant knowledgebase articles...
Updated 2 months ago by Bryan Chapman
Magic Agents can be used across both chat and email-sourced service tickets to triage, troubleshoot, and collect information for your team or trigger powerful workflow automations. This guide will wa…
Updated 2 weeks ago by Bryan Chapman
