Magic LibraryOverview
The Thread Slack Companion App brings your service desk into Slack, so technicians can see and act on tickets without leaving the channels they already work in — reading threads, replying to customers, and collaborating with teammates in one place.Watch the walkthrough
What the walkthrough covers
- Viewing your assigned and team tickets from inside Slack
- Replying to a customer thread and adding internal notes
- Updating a ticket’s status, priority, and assignment
- Collaborating with teammates on a ticket in-channel
Frequently asked questions
Why does my note text get cut off with `...` in the Slack write action confirmation?
Why does my note text get cut off with `...` in the Slack write action confirmation?
That truncation is coming from Slack’s message preview, not from Thread or the note itself.
... is just Slack cutting off the preview display.If you want to verify the full note content before confirming, ask Thread to show you the complete text first. Reply “show me the full note” and Thread will paste it out in full so you can review it before approving the action.This is a Slack platform limitation and can’t be changed from the Thread side. Slack enforces a maximum character count on text displayed inside its interactive message components, and there is no setting in Thread or Slack to override it.Related
Choose which ticket updates post to a channel
Control whether external notes, internal notes, and activity logs are posted to Slack.