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When you need hands-on help, the Thread Help team is one message away. Every channel below opens a support thread our team works the same way you work your customers’ tickets — so nothing gets lost.

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Ways to reach us

Help center

Go to help.getthread.com and sign in with the Messenger web app to browse articles and chat with support.

Chat from Admin

In admin.getthread.com, click the Help button at the bottom-left and choose Chat with us to open Messenger.

Email

Email help@getthread.com and we’ll pick it up as a support thread and follow up.
Any of these reach the same team — use whichever is closest to what you’re doing.

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Get support in Slack or Microsoft Teams

Want to stay on top of your support threads without leaving the tool your team already lives in? Thread Help can install the Messenger app directly into your Slack or Microsoft Teams workspace.
Reach out to Thread Help and ask us to install Messenger into your Slack or Microsoft Teams workspace. Once it’s in, you can open and follow support threads with Thread’s team straight from your main collaboration tool — ideal for admins who want support in the flow of their day.

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