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The Available for dispatch control appears only when your workspace runs Auto-assign (push) dispatch and you’re on at least one dispatch team. Auto-assign is rolling out to partners — contact your Thread representative to enable it. Members on Next thread (pull) dispatch — where techs request the next thread themselves — don’t see the control.
When Auto-assign is enabled for your workspace, Thread uses each member’s availability to decide who can receive push-assigned threads. You set your own availability directly from your Inbox account menu — no admin action required. Availability is tracked per dispatch team. If you’re on more than one dispatch team, you can be available for one and offline for another.

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How it works

  • Available — Auto-dispatch can push new threads to you for that team. A green dot appears on your avatar in the left rail and in the account menu.
  • Offline — Auto-dispatch skips you for that team. A grey dot appears on your avatar.
The presence dot shows green whenever you’re available for any of your dispatch teams. Your availability is stored on the server, so it follows you across devices and sessions, and Inbox refreshes it periodically in the background.
If an admin has excluded you from a team’s auto-dispatch, that team’s toggle is disabled and shows an “Excluded from auto-dispatch” tooltip — you can’t make yourself available there until the exclusion is removed.
Admins and team admins can flip this toggle on your behalf from a team’s Team Home page — for example when they’re staffing up a queue and you’re already logged out. Changes made there sync back to your account menu on the next refresh. See Team Home for Auto-dispatch.

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Toggle your availability

1

Open the account menu

In Inbox, select your avatar in the bottom-left of the rail to open the account menu.
2

Find the Available for dispatch control

At the top of the menu, next to your name and avatar, find Available for dispatch. On a single dispatch team it’s a switch. On more than one team it’s a row with a chevron (›) — hover it to open a popover with a switch for each team.
3

Toggle your availability

Toggle a team on to start receiving auto-dispatched threads for it, or off to stop.
The presence dot on your avatar updates immediately, and a toast confirms the change (naming the team when you’re on more than one). If the change can’t be saved, the toggle reverts and you’ll see an error toast — try again in a moment.

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When to use it

  • Turn it on when you’re at your desk and ready to take on new work through auto-dispatch.
  • Turn it off when you step away, go into a focus block, start a meeting, or head out for the day.
Availability only affects push auto-dispatch (threads pushed to you automatically). You can still pull the next thread manually from the rail regardless of your availability.
See Auto-Dispatch updates in the changelog.

Related topics

Assign and scheduleDispatcherDay-one setup