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Clients

The Clients tab contains all of the companies that are synced from your linked PSA.
The Clients tab listing PSA-synced companies
The Clients tab will show you which companies you have deployed to, as well as all of the contacts of each company that are synced to thread.

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Enable or disable Messenger per company

The Messenger column lets you set Messenger to Enabled or Disabled for each company. Enabling Messenger for a company does not bill you on its own — your plan is billed by the AI and Chat licenses you assign to clients. See Plans and Licenses for how licensing works. To tell which company you have deployed Thread to, look for a Teams or Slack icon next to their name in the Service Bot column.

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Deploy Thread and override settings per client

Once you click on one of your clients, you will have the option to deploy Thread to them. You will also have the option to override your parent Messenger settings to customize them at a per-client level.
Deploying Thread and overriding messenger settings for a client
You can also do the same for their Messenger design and business hours.
See Inbox and Messenger updates in the changelog.

Related topics

How to Deploy Desktop Messenger with SSOEnterprise Teams Support: Shared M365 TenantsHow Configurations and Assets Work in Messenger Chat