Magic LibraryOpen the full guide — Teams Companion App
Connect Microsoft 365, upload the app manifest, and add the app to a setup policy and a team.
Open the full guide — Slack Companion App
Use the Slack Companion App to manage tickets from your channels.
Equip your technicians
Install the Companion App
Install the Thread Companion App so technicians can work tickets from Microsoft Teams or Slack, an Equip your technicians onboarding step.
Let your service team see and act on tickets without leaving the chat tool they already use. The Companion App is internal-facing: it notifies your technicians and lets them work threads from Microsoft Teams or Slack. To deploy a chat app to a customer’s tenant, use the Teams Service App instead.
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