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Overview

Thread makes both outgoing connections and clients like Inbox or Messenger make incoming connections to Thread. When Thread makes outgoing connections to your platforms, you will need to whitelist IP addresses. When you are running a client, such as Inbox or Messenger, you will need to whitelist domains.

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Outgoing IP addresses to allowlist

Thread uses these IP addresses to make outgoing connections. For example, when Thread calls your PSA (ConnectWise, Autotask, etc…) to pull data, you will need to whitelist IP addresses. Please whitelist these IP addresses if you have network restrictions in place.

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Incoming domains to allowlist

Thread uses these domain names to make incoming connections. For example if you are running Inbox on the Web or Desktop, you will need to whitelist these domain addresses.