Runs asAgent Build it with Agent Builder: add the action to a Flow, choose Prompt the Agent, and paste this in. It runs unattended on a matching ticket event. You can also run it yourself in Super Magic while you prove it out.
Works withThread
OutcomeTime & Cost Savings (Capacity)
When to use: A flow currently posts a generic note (“Ticket routed by automation”) and the desk wants it to describe what happened; “make the flow note mention who it was assigned to and why”; standardizing internal notes so they carry owner and context, not boilerplate. Inherits the parent flow’s trigger event (create, status change, priority change, assignment, reply, note) — it does not add one.
Run it: on one ticket · or as a Flow (it inherits the parent flow’s trigger event).
Prompt