Liongard Webroot Read

Category: Liongard Inspectors · View source ↗

Runs as: Skill Run it in Super Magic and confirm each write. A Flow can also fire a shared skill through the Run Skill action (beta), though this one is written for a person to run rather than a ticket event. Connectors: Liongard Role: Technician Outcome: Faster Resolution & Response, Risk & Compliance When to use: “Are <client>‘s Webroot endpoints protected and reporting?”, a malware/AV ticket needing the infection picture, “which endpoints are flagged infected or needing attention?”, “which sites/policies is a device assigned to?”, or “did a policy assignment change?”. Run it: on one client — name the client and the Webroot question.

Prompt

Read Webroot (Global Site Manager) state for CLIENT_NAME from the Liongard Webroot inspector. Read-only — Webroot policy and enrollment are a technician's job in the console.

1. Resolve the client's environment, then find the Webroot inspector and confirm it ran recently — carry "as of <timestamp>." Endpoint state changes, so an old data read on an active incident deserves a "verify live" caveat.
2. Read the values from its latest dataprint for the angle you need, verifying every field angle against the live dataprint (schemas vary by inspector version):
   - Coverage: endpoint list with protection status — count unprotected / not-reporting.
   - Infections: endpoints flagged infected or needing attention.
   - Policy: policy/site assignment per device.
   - Versions: agents on outdated versions.
3. "What changed?" → check what changed on the Webroot side: policy changes, endpoint adds/removes — ordered against the incident window. Pull anything already escalated too.
4. Sanity-check surprising zeros (zero endpoints) — usually a wrong field angle or partial inspection; re-probe broadly. Absence of an endpoint in Webroot is a coverage lead, not proof a machine is unprotected — reconcile against RMM/AD counts and verify before asserting.
5. Output: a compact table, source + data age line, flags (unprotected endpoints, infected devices, coverage gaps). Offer to leave a plain-text note. Degradation: no Webroot inspector → documentation → ticket history → "verify in console."

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