Magic LibraryMicrosoft Teams – Enabling Pay-As-You-Go Calling for Resource Accounts
Important: Microsoft Licensing Change – Effective November 1, 2025Microsoft has announced that startingNovember 1, 2025, Resource Accounts (such as Auto Attendants and Call Queues)will no longer be able to make outbound callswithout activatingCommunication Credits.To activate Communication Credits, you need at least1 Teams Phone Pay-As-You-Go Calling Planlicense on the tenant.Note:Direct Routing numbers arenotaffected by this licensing change. This only applies to Calling Plan customers.
- Tenants using Microsoft Calling Plans assigned to Teams Resource Accounts (Auto Attendants, Call Queues)
- Any Resource Account making outbound PSTN calls after November 1, 2025
- Not affected: Tenants using Direct Routing or Operator Connect (check with your carrier for Operator Connect)
- Zone 1 – US (for domestic US customers)
- Zone 2 – International (for international customers)
How To
1
Purchase the License
- Log in to the Microsoft 365 Admin Center at admin.microsoft.com.
- In the left navigation, go to Billing > Purchase services (or Marketplace > All Products).
- Search for “Teams Phone with pay-as-you-go calling”.
- Select the appropriate zone:
- Country Zone 1 – US for US-based tenants
- Country Zone 2 for international tenants
- Purchase 1 license (you only need one for the entire tenant).
2
Open the Subscription Details
- In the Microsoft 365 Admin Center, go to Billing > Your products.
- Locate Teams Phone with pay-as-you-go calling (country zone 1 – US) (or your applicable zone).
- Click Details to open the subscription management page.
3
Enable Pay-As-You-Go Services
- Scroll down on the subscription details page to find the section titled “Pay-as-you-go services”.
- You will see a table listing:
- Product name: Phone services consumption
- Status: Off (or On)
- If Status shows “Off” — click on it to toggle it On.
- Confirm the change when prompted.
4
Verify & Monitor
- Once enabled, the Status column should show “On” for Phone services consumption.
- You can click “Manage costs” to set a spending limit or review usage.
- Use “See Teams call history for your organization” to monitor call activity.
Propagation TimePlease allow 12–24 hoursfor this change to fully propagate across the tenant. Resource Account outbound calling may not work immediately after enabling — this is expected.