What is Thread? An Overview

First-time Thread Workspace Setup Guide

Thread Training 1 - Getting Started with Thread

Thread Onboarding 2 - Thread Flows & Inbox Channels

Thread Training 3 - Thread AI

Slack - Communicating with your customers about Thread Chat

Web - Communicating with your customers about Thread Chat

Windows Desktop - Communicating with your customers about Thread Chat

Microsoft Teams - Communicating with your customers about Thread Chat

CloudRadial - Communicating with your customers about Thread Chat

What are Thread's Customer Chat Apps? An Overview

Live Chat vs. Non-Live Chat - What's the difference?

Recommended plan for rolling-out chat

Step 1 of Setup: Customizing Messenger

Step 2 of Setup: Designing Custom Apps (Teams, Slack, Web, Cloudradial)

Deploying Messenger

What is the Teams Service App for customers?

Design a custom Teams app for your customers

How to deploy the Teams Service App to a Customer

How to uninstall the Microsoft Teams Thread Service App

How to test the Slack Service App in a Sandbox Environment

How to deploy the Slack Service App to a Customer

Deploying Messenger to Mac

Windows Deploying Messenger via Command Line

Embedding Messenger in Websites

Messenger Portal Auto Authentication

How do I override Messenger branding and configuration for a customer?

Messenger Internationalization (English & French)

Allow New Contacts to Open Chats in Messenger

Setting up support business hours in Messenger

How to Disable a Client's Messenger Access

How do customers use Messenger chat?

Installing the Internal-facing Inbox Companion app for Teams

Troubleshooting "You don't have permission" error in Teams

How to use the Slack Companion App for Service Teams

Installing the Internal-facing Inbox Companion app for Slack

What are Channels & Flows?

Which Inbox Channels Should I Create First?

If your team works in a POD model

If your team works in a TIER model

A flow to send a Holiday out of office message

Setting up Inbox

Creating channels & flows in Inbox

Dynamic Flows - How to create a dynamic Triage Channel

What is Inbox and how do I use it?

How to track your time in Inbox

Sending attachments with Inbox

Save time answering chats with Snippets

Accessing & Installing Inbox

Can I style my messages?

Which shortcuts can I use in Inbox?

Setup an on-call member to be assigned

Members Management

How to Enable Magic Prioritization

How to Enable Magic Categorization

How to setup the Autotask Ticketing Integration

How to enable Chat and Timepad insights in Autotask

Setting up an Email Communication Workflow in Autotask

Auvik integration

Embedding Cloudradial in your Teams app.

How to Integrate CloudRadial

How do I set up the Connectwise Automate Integration?

Deploy Messenger for Windows through Automate via Script

How to use Thread Pods in Manage

How to enable Thread pods in ConnectWise PSA

How to setup the ConnectWise PSA Ticketing Integration

Adding permissions required to use Agreements/SLAs

Setting up IT Glue

AI Privacy & Security Overview

Data & Encryption

What if my organization has IP or domain restrictions?

List of Sub-Processors

Accessing Thread invoice history and billing information

How can I get help with setting up Thread?

Managing your Inbox notifications

How does Thread decide who gets assigned to dynamic Teams or Slack channels?

How to Setup a CSAT Survey

Can you add custom filters to Flows?

Can I get a custom Teams or Slack support app?

How do we request a feature that we need?

Is there a way to pull existing tickets to a channel in Inbox?

How do I upload a Teams app banner?

Can I disable the "New User" flow in Messenger chat?

I'm seeing tickets show up that were not created via Slack or Teams?

Internationalization Support

How can we send tickets from 2 or 3 service boards to Slack or Teams?

Which ticketing systems do you support?

Where can I find my Thread App ID?

Service Team Training

All Categories
Frequently asked questions

Security

List of Sub-Processors

List of Sub-Processors

Updated 2 months ago by Matt Linn